Manager, Professional Services

Job not on LinkedIn

🕒 April 20

🇺🇸 United States – Remote

💵 $140k - $190k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

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ClickUp

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2017

☁️ SaaS

⚡ Productivity

🏢 Enterprise

💰 $400M Series C - ClickUp on 2021-10

SaaS • Productivity • Enterprise

ClickUp is a cloud-based SaaS work management and productivity platform that consolidates projects, docs, chat, time tracking, automations and AI-driven "Super Agents" into a single workspace. It helps teams and enterprises streamline workflows, replace fragmented software stacks, and boost productivity with integrations, customizable agents/workflows, and enterprise-grade security and compliance.

📋 Description

• Lead, inspire, and develop a team of Professional Services Consultants focused on onboarding, implementation, and solution delivery for mid-market to enterprise clients. • Drive accountability, execution, and a high-performance culture with clear KPIs, project delivery standards, and coaching frameworks. • Mentor consultants at all levels, from onboarding new hires to developing seasoned experts. • Create clarity in chaos: Navigate shifting priorities, complex client needs, and fast-changing project scopes with poise and urgency. • Become a product expert to effectively navigate complex customer requirements and recommend the best solutions. • Collaborate with the offshore team to deliver solutions for our in-region consultants. • Oversee the successful delivery of Professional Services engagements, ensuring projects are delivered on time, within scope, and with exceptional quality. • Establish and promote best practices in enterprise engagements. • Own the full project lifecycle: scoping, planning, resource allocation, risk management, and stakeholder communication. • Ongoing Focus on ongoing value creation for clients to drive revenue retention and expansion, ensuring every engagement contributes to long-term customer success and business growth. • Ensure clients realize value quickly through tailored onboarding, configuration, training, and solution design. • Proactively identify and resolve project risks, blockers, and escalations to ensure client satisfaction and referenceability. • Use project health metrics, timelines, and client feedback to dynamically prioritize and manage engagements at scale. • Lead and participate in internal project reviews, client status calls, and executive business reviews (EBRs). • Partner closely with Sales, Customer Success, Solutions, and Product to deliver seamless client experiences and drive adoption. • Act as a voice of the client internally—surfacing feedback, blockers, and opportunities to inform product and services strategy.

🎯 Requirements

• 5+ years in Professional Services, Consulting, or Project Management, with at least 2 years managing high-performing delivery teams. • Deep understanding of agentic workflows and AI agent prompting, with experience designing or guiding the implementation of intelligent, task-oriented systems. • Proven track record of delivering complex SaaS or technology projects for mid-market to enterprise clients. • Exceptional prioritization, ownership mindset, and execution ability. • Experience managing multiple concurrent projects, clients, and stakeholders in a fast-paced environment. • Strong communication, stakeholder management, and problem-solving skills. • Ability to operate at scale, be data-driven, and thrive in ambiguity.

🏖️ Benefits

• Equity • 401k • Health, Dental, and Vision insurance • Spending accounts • Life & Disability • Paid parental leave • Flexible paid time off • Enhanced employee assistance program • Employee wellness stipend • Professional development stipend