Loan Collections Specialist

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Climate First Bank

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2020

🏦 Banking

⚡ Energy

Banking • Energy

Climate First Bank is a mission-driven, FDIC‑insured bank that focuses on climate and community impact while offering full-service personal and business banking. The bank provides impact-oriented deposit products (Impact Checking, Impact Money Market, CDs), consumer and residential mortgage lending, and a prominent solar financing program (consumer and commercial solar loans, project energy finance) designed to fund emissions-reducing home and infrastructure upgrades. Climate First also offers business banking (SBA lending, factoring/ABL, business money market accounts), ESOP financing, a mobile app and online banking, and tools like a Deposit Impact Calculator and a Demand Deposit Marketplace. The institution highlights impact metrics (e. g. , 9,000+ households supported through its solar loan program, 30,000+ customers, $67M strategic funding round) and emphasizes transparent, mission-aligned lending and stewardship.

📋 Description

• Adhere to internal policies and external regulations, including FDCPA, ECOA, and SBA servicing guidelines (SOP 50 57 and SOP 50 10) • Maintain diligent documentation of borrower interactions • Participate in periodic audits and reviews to validate compliance and performance • Stay current with regulatory updates and best practices in collections and borrower engagement • Pursue collection efforts timely and strategically • Achieve optimal recovery rates for delinquent accounts in consumer solar, commercial, residential, and SBA-guaranteed loan portfolios • Negotiate payment arrangements and document all communications and outcomes in the loan servicing system • Work with legal and credit teams to prepare accounts for litigation, charge off or SBA guaranty purchase • Monitor trends and recurring issues and recommend process improvements where needed • Educate borrowers on loan terms and consequences of non-payment to foster solution-oriented communication with borrowers • Encourage resolution and reduce repeat delinquencies while upholding the Bank’s values and customer service standards • Initiate borrower contact within 5 days of delinquency for consumer solar loans • Issue demand letters and follow-up actions within 48 hours of status change for commercial and residential loans • Adopt a commitment to environmental, social, economic, and racial justice • Stay informed of applicable regulatory requirements and complete all mandatory compliance and IT training • Pursue and demonstrate an understanding of established Bank policies, procedures, and regulations • Question suspicious activity and collaborate closely with the respective department(s) to help prevent fraudulent activity

🎯 Requirements

• Strong familiarity with FDCPA, ECOA, and SBA servicing guidelines • 3+ years of progressive experience handling Commercial and/or SBA portfolios preferred • Bilingual (English/Spanish) preferred

🏖️ Benefits

• 100% employer-paid Medical, Dental & Vision Insurance for employees; employer contribution for dependents • Health Savings Account (HSA) • Free Telemedicine access via Teladoc • 401(k) with 6% Employer Match — No Vesting Period • Employee Stock Options • Exclusive Employee Banking Perks • 0% Financing for Employee Solar Loans • Employee Only Mortgage Product with exclusive interest rates and terms • 0% Financing for Eligible Electric Vehicles (EVs) • Referral Incentives • 2–4 Weeks of Vacation based on officer level plus additional tenure-based time • 64 Hours of Paid Sick Time for all full-time employees • Company-Paid Life Insurance • Short- & Long-Term Disability Insurance • Voluntary Life, Accident & Critical Illness Coverage • Employee Assistance Program (EAP) with free counseling, legal, and financial services