Renewals Manager – Contractor

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🕒 2 days ago

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Climb Channel Solutions NA

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1982

🔌 API

🔒 Cybersecurity

☁️ SaaS

API • Cybersecurity • SaaS

Climb Channel Solutions NA is an IT distribution company focused on providing leading and innovative technology solutions. They support technology resellers by offering expertise in areas such as virtualization, cloud, data management, and cybersecurity, thereby enhancing their partners' success. Climb is dedicated to transforming IT distribution with exceptional service and an extensive vendor marketplace to facilitate business growth for its partners across various sectors, including public and private markets.

📋 Description

• Manage assigned customer accounts day-to-day • Work closely with sales teams, professional services, technical support, and sales operations • Focus on recurring revenue and software asset management • Develop customer relationships to promote retention and loyalty • Understand CPQ quoting and license auditing for client interactions • Ensure smooth onboarding of new customers • Collaborate closely with customers for renewals during the Customer Journey • Identify at-risk accounts and take action • Proactively manage and grow customer relationships

🎯 Requirements

• BA/BS preferred or equivalent experience • 4+ years of experience in a similar role • Knowledge in privilege access management and cybersecurity best practices • Experience with other Privilege Access Service solutions such as CyberArk, BeyondTrust, Thycotic, etc. • Comfortability interfacing directly with complex, multi-divisional, multi-geographical clients, preferably at the director level • Ability to understand high level technical aspects of the product • Competency with Salesforce and Customer Success Management platforms • Ability to multi-task, problem solve, and work cross-functionally in a dynamic environment • Excellent verbal and written communication skills.

🏖️ Benefits

• Healthcare insurance • Pension/retirement matching • Comprehensive life insurance • Employee assistance program • Time off plans • Paid company holidays