Technical Support Engineer I

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🕒 April 24

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Climb Channel Solutions NA

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1982

🔌 API

🔒 Cybersecurity

☁️ SaaS

API • Cybersecurity • SaaS

Climb Channel Solutions NA is an IT distribution company focused on providing leading and innovative technology solutions. They support technology resellers by offering expertise in areas such as virtualization, cloud, data management, and cybersecurity, thereby enhancing their partners' success. Climb is dedicated to transforming IT distribution with exceptional service and an extensive vendor marketplace to facilitate business growth for its partners across various sectors, including public and private markets.

📋 Description

• Provide post-sales phone and email support to the Delinea customer base. • Resolve technical customer problems and drive process/policy improvements through root cause analysis. • Call customers to troubleshoot technical issues. • Participate in group problem solving meetings to overcome challenging issues. • Researching and solving complex issues. • Working closely with Team Lead to meet SLA and customer requirements. • Test and verify product functionality to reproduce customer issues. • Document detailed failure and solution information within cases.

🎯 Requirements

• 2+ years in a Technical Support Engineer role preferred. • 2-year degree required; 4-year degree in Computer Science or related program a plus. • Experience with SQL 2014 or higher. • Ability to write and demonstrate SQL queries or scripts preferred. • Experience with PowerShell, Bash or other scripting languages a plus. • The ability to code in any programming language is a plus. • Knowledge of installing and maintaining webservers (IIS etc.). • Prior working experience with .NET applications is highly desired. • The ability to troubleshoot applications deployed in a Mac OS environment is a plus. • Strong written and verbal English skills required. • Ability to work with diverse worldwide team members and management.

🏖️ Benefits

• healthcare insurance • pension/retirement matching • comprehensive life insurance • employee assistance program • time off plans • paid company holidays