Cloud Support Engineer

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🕒 April 23

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RemoteWoman

WebsiteLinkedInAll Job Openings

1 - 10 employees

👥 B2C

🛍️ eCommerce

🎯 Recruiter

B2C • eCommerce • Recruitment

RemoteWoman is a platform that connects professionals with remote job opportunities specifically at female-friendly companies. It offers curated listings across various fields including marketing, development, design, product management, sales, and support, allowing talented women to find flexible work arrangements that suit their lifestyles. The company also highlights success stories of women thriving in remote roles and fosters a community for support and networking among remote workers.

📋 Description

• Resolve technical issues across infrastructure, deployments, databases, caching, and web performance • Manage support tickets via Zendesk, with occasional live chat or voice support where needed • Contribute to platform reliability by monitoring alert queues and participating in on-call rotation during working hours • Collaborate with Product and Engineering to escalate bugs, report edge cases, and improve internal tooling • Improve documentation and knowledge sharing across global support teams • Troubleshoot issues related to DNS, CDN, SSL/TLS, and web infrastructure at scale • Identify recurring problems and suggest improvements to systems, workflows, and documentation

🎯 Requirements

• Linux systems experience: You're comfortable in the terminal and can navigate production environments • Coding or scripting ability: You have experience with at least one backend language (e.g., Go, Python, PHP, Ruby, Node.js) • Cloud infrastructure familiarity: You've worked in or supported distributed systems, containerized environments, or cloud platforms • Networking basics: You understand how the internet works and can debug issues with DNS, SSL, CDN, etc. • Strong written communication: You express technical ideas clearly and collaborate effectively in async global teams • Problem-solving mindset: You take initiative, enjoy digging into issues, and look for ways to improve how we work • Strong customer-centric mindset: You care about delivering value to users and partners. You approach problems with empathy and consider the end-user experience in your decisions.

🏖️ Benefits

• Flexible PTO • Company stock options • Professional development budget • Office equipment budget • Wellness budget • Annual team gatherings • Internet reimbursement • Inclusive parental leave • Remote work travel program