Technical Support Engineer III

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August 20

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Climb Channel Solutions NA

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API • Cybersecurity • SaaS

Climb Channel Solutions NA is an IT distribution company focused on providing leading and innovative technology solutions. They support technology resellers by offering expertise in areas such as virtualization, cloud, data management, and cybersecurity, thereby enhancing their partners' success. Climb is dedicated to transforming IT distribution with exceptional service and an extensive vendor marketplace to facilitate business growth for its partners across various sectors, including public and private markets.

51 - 200 employees

Founded 1982

🔌 API

🔒 Cybersecurity

☁️ SaaS

📋 Description

• Provide post-sale technical support to customers and partners • Assess and document reported customer issues • Formulate and communicate resolution plans • Gather necessary information and resources • Investigate and reproduce case scenarios • Provide clear customer responses and document corrective actions • Develop knowledge base articles and pre-written responses • Provide consultation and mentoring to technical support engineers

🎯 Requirements

• At least 3-4 years of proven relevant professional experience as a technical support engineer • In depth knowledge and experience with at least some of the following: • Cybersecurity products and solutions • IT and System administration (minimum of 5 years) • Networking and data transport and encryption • Cloud infrastructure, Machine, network and services virtualization • Security concepts and methodologies • Relational databases and SQL language proficiency • PowerShell, Bash or other OS scripting languages • Ability to work on-call hours as assigned. • Troubleshooting and problem deconstruction • Strong written and verbal English communication skills • Ability to work diverse, international, customer and team environments • Able to communicate technical concepts at a professional level in multiple languages • Trustworthy, self-motivated, and reliable • Accountability, transparency, and ownership • Desire to work in a dynamic and challenging environment • Organized and methodological with great attention to detail • Prior or current security clearance - a plus

🏖️ Benefits

• We’re passionate problem-solvers doing our part to make the world a safer place. • We invest in people who are smart, self-motivated, and collaborative. • What we offer in return is meaningful work, a culture of innovation and great career progression. • Competitive salaries, a meaningful equity and bonus program, and excellent benefits, including medical, dental, and vision insurance, pension/retirement matching, comprehensive life insurance, an employee assistance program, generous discretionary time off (DTO), and paid company holidays. • Paid leave for new birth, adoption, surrogacy, or foster-to-adopt primary caregivers.