Office Manager

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Clinical Psychology Services, PLLC

WebsiteLinkedInAll Job Openings

11 - 50 employees

🏥 Healthcare

👥 B2C

Healthcare • B2C

Clinical Psychology Services, PLLC is a Portage, Michigan–based clinical practice led by Dr. Margaret Ajayi-Nabors offering psychological and neuropsychological testing, counseling, and coordinated treatment for children and adults. The practice provides neuropsychological evaluations, evidence-based therapies (including cognitive behavioral therapy and behavioral modification), pre-surgical/bariatric and behavioral medicine evaluations, and consultation services; it works with hospitals, family practices, and direct patients, offers virtual assessments, and is in-network with many insurers including Medicaid and Medicare for certain services.

📋 Description

• Manage and oversee day-to-day clinic operations. • Ensure a positive, welcoming, and efficient client experience from registration through appointment completion. • Optimize patient flow and scheduling processes to maximize operational efficiency. • Verify insurance eligibility and benefits to support accurate billing and reimbursement. • Ensure patient registration, demographic information, and insurance data are complete and accurate. • Monitor front-office performance and implement process improvements as needed. • Support compliance with organizational policies, procedures, and regulatory requirements. • Collaborate with the Clinic Director to coordinate and maintain all CARF accreditation readiness activities, including documentation compliance, staff training records, policy currency and preparation for on-site surveys. • Collaborate with clinical and administrative staff to ensure seamless clinic operations. • Analyze operational metrics and identify opportunities to improve efficiency, quality, and client satisfaction. • Serve as the Clinic’s point of contact with the Finance and Billing teams. • Support financial data collection, trend analysis, research, reporting, etc. • Manage the Clinic’s fiscal operations, to include budgeting, accounts receivables and payables, reconciliations, financial reporting, and entering invoices and submitting credit card expense reports in a timely manner. • Work with the Intake Coordinator and Clinic Director to coordinate the managed care billing process, ensuring timely and accurate patient registration, verifying patient insurance eligibility, copay collections, and care fund approvals, managing local relationships with 3rd party insurance, and ensuring that the Clinic is in compliance with contractual and reimbursement policies. • Work with the Clinic Director and credentialing manager to ensure clinician license information is up to date (CAQH) for 3rd party insurance. • Maintain and monitor all financial records, to include accounts receivable and claims in clearinghouse, to ensure accuracy, completeness of data and compliance with state and federal rules and regulations. • Assist clients with billing-related matters; assist clients and/or staff in resolving insurance-related problems. • Establish policies and procedures regarding risk management and business continuity.

🎯 Requirements

• Bachelor’s degree or demonstrated progress toward a bachelor’s from accredited college or university with at least 5 years of relevant experience • At least 5 years of experience working with patient registration, 3rd-party payers, billing, posting, and adjudication of claims, preferred experience with behavioral health or other outpatient healthcare settings • At least 3 years of experience collecting, analyzing, and reporting financial data • Demonstrated knowledge of and experience with HIPAA regulations, patient privacy standards, and the handling of protected health information (PHI). • Experience supervising a team. • Excellent customer service • Travel required • Applicants must currently possess valid Status of Forces Agreement (SOFA) status and be authorized to work under SOFA provisions at the duty location.

🏖️ Benefits

• Comprehensive benefits package