Manager, Professional Services

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🕒 March 25

🏄 California – Remote

🏄 California – Remote

💵 $124.7k - $187.1k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

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Clio - Cloud-Based Legal Technology

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2008

☁️ SaaS

🔐 Security

SaaS • Legal • Security

Clio is a cloud-based legal technology company that provides comprehensive legal practice management software for law firms. The platform offers a range of solutions including client intake, billing, document management, and calendaring to streamline law firms' operations. Clio is designed to improve the efficiency of legal practices by automating administrative tasks and providing secure, reliable data storage with a strong focus on data security. The software is enhanced with features that accommodate different areas of legal practice, and it integrates with over 250 other tools to optimize workflow for legal professionals. Clio serves solo practitioners as well as small to large law firms worldwide.

📋 Description

• Define and execute the strategic vision for Clio’s professional services • Develop scalable, high-impact service offerings catering to customer needs • Collaborate with cross-functional leaders across the organization • Drive the professional services Revenue Commitment Model (RCM) • Identify growth opportunities and develop key metrics to measure impact • Lead and mentor a team of consultants • Design and deliver differentiated 'white-glove' service offerings • Champion a vision for operational excellence and innovate best practices

🎯 Requirements

• 5+ years of strategic leadership experience in a professional services or consulting environment, with a proven track record of achieving revenue and growth targets. • Experience leading professional services in a fast-growing SaaS environment with rapidly evolving product offerings. • In-depth understanding of software industry dynamics and professional services revenue models, with experience in developing customer-centric, high-impact service offerings. • Champion the integration of Generative AI and cultivate a team of "AI-first" thinkers. • Strong strategic thinking, analytical, and problem-solving skills. • Exceptional negotiation, presentation, and decision-making skills. • Strong empathy for customers combined with a passion for growth, revenue, and understanding value drivers in recurring revenue models. • Proven ability to work independently and manage multiple priorities in a fast-paced environment.

🏖️ Benefits

• Competitive, equitable salary with top-tier health benefits, dental, and vision insurance • Hybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, Dublin and Sydney) to be in office minimum twice per week. • Flexible time off policy, with an encouraged 20 days off per year. • EAP benefits for you and household members, including counseling and online resources • 401k matching and Child Education Savings • Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years