Clipboard Health
51 - 200 employees
Founded 2016
⚕️ Healthcare Insurance
🏪 Marketplace
💰 $30M Series C on 2022-02
Healthcare Insurance • Marketplace
Clipboard Health is a healthcare platform that connects healthcare professionals with open shifts at top facilities. The company creates a marketplace that allows independent healthcare professionals and healthcare facilities to find each other, facilitating the provision of care to patients in need. Clipboard Health offers flexible scheduling, immediate payment after shifts, and is Joint Commission Certified, aiming to alleviate staffing shortages and improve the availability of care.
Customer Support Team Lead
Job not on LinkedIn
🔥 0 minutes ago
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Clipboard Health
51 - 200 employees
Founded 2016
⚕️ Healthcare Insurance
🏪 Marketplace
💰 $30M Series C on 2022-02
Healthcare Insurance • Marketplace
Clipboard Health is a healthcare platform that connects healthcare professionals with open shifts at top facilities. The company creates a marketplace that allows independent healthcare professionals and healthcare facilities to find each other, facilitating the provision of care to patients in need. Clipboard Health offers flexible scheduling, immediate payment after shifts, and is Joint Commission Certified, aiming to alleviate staffing shortages and improve the availability of care.
📋 Description
• Monitor agent performance regarding quality, productivity, and attendance • Provide coaching and feedback based on metrics and QA • Handle customer escalations as needed • Ensure schedule adherence by agents • Maintain coaching logs
🎯 Requirements
• 2+ years of coaching experience • 2+ years of people management experience • 2+ years of customer support experience • Strong foundation in delivering exceptional customer service
🏖️ Benefits
• Fully remote position • Health insurance • Professional development opportunities
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