Customer Success Associate

🕒 March 28

🇺🇸 United States – Remote

💵 $65k - $80k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

🦅 H1B Visa Sponsor

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WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2013

☁️ SaaS

🤝 B2B

SaaS • B2B

Close is a customer relationship management (CRM) software platform designed for small businesses, focusing on ease of use, automation, and integration with sales processes. It offers tools for call management, emailing, text messaging, and task scheduling all within a single platform. The platform eliminates the need for multiple tools by incorporating all necessary sales tools seamlessly. Close aims to empower small businesses to grow by being user-friendly, clutter-free, and equipped with automated sales functionalities, enhancing sales efficiency and effectiveness.

📋 Description

• Virtually train and onboard new and existing customers • Proactively reach out to high-potential new customers • Research to identify high growth and at risk customers • Communicate effectively via multiple platforms (sms, call, email, Zoom, social) with all Close customers, including co-founders, executives, and sales teams • Work closely with Success and Sales teams on seamless customer transitions • Identify expansion opportunities and upsell customers • Host and manage recurring office hours, group trainings, and interactive demos to support many customers at once • Identify customer content needs and create FAQs, white papers, videos • Communicate with customers in our online Community and via our Helpdesk software

🎯 Requirements

• Backed by at least one year of experience with B2B SaaS. • Preference given to candidates with either 1) frontline sales experience or 2) experience working for a CRM platform or a sales enablement tool. • A clear, precise communicator both verbally and in writing. • Energized by working independently in a fast-paced environment. • Able to build rapport with customers quickly. • Highly emotionally intelligent. • Experienced with working in a startup, ideally in a remote environment. • Physically based in the U.S. and proficient in English. Preference for ET, CT, MT, and PT.

🏖️ Benefits

• Competitive compensation including an organization-wide goal-based bonus • Paid Time Off: 5 Weeks PTO upon joining + Winter Holiday Break. Each year with the company, you’ll receive 2 additional PTO days • Paid Parental Leave for primary and secondary caregivers • Sabbatical: After 5 years with the team, you’re eligible for a 1 month paid sabbatical • Healthcare (US residents): Medical, Dental, and Vision with HSA and FSA options • (US residents) Dependent care FSA • (US residents) 401(k): Up to 6% contribution match, 100% vested