Mid-Market Customer Success Manager

🕒 March 28

🗽 New York – Remote

🗽 New York – Remote

💵 $100k - $140k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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Nabla

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2018

🤖 Artificial Intelligence

⚕️ Healthcare Insurance

💰 Series A on 2021-04

Artificial Intelligence • Healthcare Insurance • Healthcare

Nabla is a leading ambient AI assistant designed to alleviate the documentation burden on healthcare providers. By integrating advanced AI technology, Nabla enables clinicians to save significant time—averaging 2 hours per day—allowing them to focus on patient care rather than administrative tasks. With deployment in over 100 health organizations and a user base of more than 50,000 clinicians, Nabla has transformed clinical documentation practices and enhanced the overall healthcare experience.

📋 Description

• Develop and maintain strong relationships with key enterprise accounts, understanding their needs and helping maximize the impact of our product. • Lead the onboarding process for new customers, ensuring a smooth transition for all providers and quick adoption of our product. • Monitor account health and performance metrics, providing regular reports and insights to internal stakeholders. • Collaborate with the sales team to identify and secure expansion opportunities with existing customers. • Gather and analyze customer feedback, advocate for customer needs within the company, and collaborate with the product team to shape the product roadmap.

🎯 Requirements

• 5+ years of experience in customer success, account management, or a related role in B2B SaaS healthcare technology. • Strong experience in and understanding of the healthcare industry and the needs of clinicians. • Excellent interpersonal and communication skills, with the ability to build trust with a wide range of customer stakeholders. • Strong analytical and problem-solving skills, with the ability to identify issues and develop effective solutions. • Ability to quickly learn and understand complex technical products and explain them to non-technical users. Experience with EHR integration is a plus. • Ability to thrive in a fast-paced, dynamic startup environment and manage multiple priorities effectively.

🏖️ Benefits

• Competitive salary and stock options • 100% individual coverage for Medical, Dental, and Vision insurance • Unlimited paid time off and 11 national holidays • Unlimited sick leave • Paid leave for new parents • $1,500 to purchase home office equipment • Ownership of your time and schedule