IT Manager

Job not on LinkedIn

🔥 9 hours ago

🇵🇭 Philippines – Remote

💵 $1.8k - $2k / month

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 IT Support

👻 Ghost score 21%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Cloud Accountant Staffing

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2021

🤝 B2B

💸 Finance

B2B • Finance • Accounting

Cloud Accountant Staffing is an outsourcing business dedicated to providing accounting firms with high-quality offshore talent. The company specializes in connecting firms with pre-vetted accountants, bookkeepers, tax professionals, auditors, and virtual assistants from regions like the Philippines, Latin America, and South Africa. By streamlining the hiring process, Cloud Accountant Staffing enables firms to hire skilled professionals quickly and cost-effectively, achieving up to 50% savings on staffing expenses while ensuring compliance and cultural alignment.

📋 Description

• Own the full IT function across people, process, and performance • Directly manage, coach, and develop IT Specialists and the broader IT team • Set individual and team performance goals; conduct regular 1:1s and performance reviews • Build hiring plans and participate in recruiting and onboarding as the team scales • Own helpdesk performance against SLAs, including response time, resolution time, and ticket completion rate • Monitor ticket volume and service metrics; report trends and risks to leadership • Serve as escalation point for complex, high-priority, or unresolved tickets • Drive root-cause initiatives to reduce recurring ticket volume • Own device lifecycle strategy covering procurement, provisioning, deployment, maintenance, and retirement • Ensure on-time, on-standard device deployment across projects and clients • Oversee device inventory accuracy and asset management practices • Evaluate and recommend MDM, endpoint management, and ticketing tools • Represent IT in client-facing meetings and escalations • Translate technical risk and capacity into business language • Own client satisfaction outcomes related to IT support and device experience • Maintain trusted relationships with key client contacts • Own and maintain the IT SOP library • Identify process, tooling, and team-capacity gaps and propose solutions • Drive cross-functional collaboration on IT-dependent initiatives • Report IT function health, performance, capacity, and risks to leadership regularly

🎯 Requirements

• Bachelor's degree in Information Technology, Computer Science, or a related discipline • 4+ years of experience in IT support/operations, with at least 1-2 years in a leadership or team management capacity • Proven track record managing helpdesk operations and meeting SLA-driven performance targets • Experience overseeing device provisioning, deployment, and lifecycle management at scale • Strong familiarity with ticketing systems (e.g., Zendesk, Jira, Freshdesk, or similar) and reporting on team performance • Confident, polished written and spoken English; comfortable presenting to clients and leadership • Demonstrated ability to coach and develop direct reports • Full-time exclusivity required; candidates must not hold other part-time or freelance engagements once hired • Availability and willingness to work a U.S. time zone shift • Certificate of Employment from most recent employment required once hired • Valid NBI Clearance for Philippines candidates required once hired • Compliance with character and professional reference checks • LinkedIn profile must be updated to reflect CAS as the new employer • Compliance with ActivTrak monitoring practices on company-provided devices

🏖️ Benefits

• Permanent remote work • Full company equipment provided (laptop, monitor, accessories) • 15 days PTO annually + local holidays off • Guaranteed annual increases • Referral rewards up to $1,000 • Monthly flexible stipend (CAS Flex Perks) • Structured onboarding and support • Career-level USD compensation • Full-time exclusivity