Desktop Support Specialist – IT

🔥 26 minutes ago

🇵🇭 Philippines – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 IT Support

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Satellite Office

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2013

📦 Logistics

📣 Marketing

✈️ Travel

Logistics • Marketing • Travel

Satellite Office is a Philippines-based employer and workspace services company that connects Filipino professionals with global clients. It offers premium, technologically equipped office locations across Metro Manila and Cebu and places employees in roles supporting major international brands. The company emphasizes employee engagement, continuous learning and development, competitive compensation and benefits, and a people-focused culture recognized by Great Place to Work®.

📋 Description

• Provide first-line IT support via phone, email, service desk requests, in person, and remotely within an ITIL framework • Onboard and offboard team members • Capture, validate, and triage customer queries in the ticketing system • Troubleshoot common technical, account, and access issues • Maintain a customer-accessible knowledge base • Escalate cases to second-level support and infrastructure teams • Own, track, monitor, prioritise, follow up, and escalate tickets • Review and resolve helpdesk requests with a focus on root-cause resolution • Liaise with stakeholders on policy, project, and operational issues • Provide system information and outage updates to support service uptime • Manage hardware asset registers and stock levels • Model the organisation's Accountability, Care, and Team values

🎯 Requirements

• Degree or Diploma in Information Technology or a related area desirable • Highly developed written and oral communication skills, particularly for discussing technical matters with non-technical people • Good prioritisation and time management skills • Ability to work creatively and analytically to solve problems • Knowledge of supporting PCs and software in a Windows environment • Experience in a customer service environment • Experience working within a team in a fast-paced and constantly changing environment • Experience managing and prioritising service requests and workload

🏖️ Benefits

• Learning opportunities, mentoring, and support for professional growth • Team-building experiences and company-wide celebrations • Wellness programs • World-class office spaces in premium business hubs • Work with international clients and global brands • Continuous learning and development • Employee programs