Senior Help Desk Technician

🔥 12 hours ago

🇵🇭 Philippines – Remote

💵 ₱1.4M - ₱2M / year

⏰ Full Time

🟠 Senior

💻 IT Support

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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ComPsych

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1984

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

ComPsych is a leading provider of employee assistance programs (EAP), offering mental health and wellness services to employees and their families. The company focuses on improving workplace productivity by providing support services that help employees manage personal and work-related challenges. ComPsych's solutions include counseling, crisis intervention, and various wellness programs designed to enhance overall employee satisfaction and performance.

📋 Description

• Resolve Tier 2 / Tier 3 hardware, software, and procedural escalations for internal and external customers via phone, in person, and remote connectivity • Own deployment, maintenance, and upgrades across the end-user device lifecycle for Windows and Mac desktops, laptops, mobile thin clients, and peripherals • Create, deploy, and maintain standardized device images, progressing toward zero-touch provisioning • Support file, folder, and account permissions, password resets and unlocks with security-appropriate verification • Troubleshoot network, VPN, and remote-desktop issues across diverse environments • Investigate root causes and document resolutions in the ticket system and reusable knowledge resources • Create scripts, knowledge articles, and self-service solutions to reduce repetitive tickets and support volume • Maintain accurate asset inventory and ticket records • Mentor junior technicians and complete inter-office device moves • Participate in the weekly after-hours on-call rotation and foster a collaborative team environment

🎯 Requirements

• Bachelor's degree in Computer Science or a related field • 7–10 years of relevant help desk / end-user support experience • Stable work history • Hands-on experience with Windows 11, Microsoft 365, macOS, desktops, laptops, thin clients, imaging, peripherals, and remote-support tooling • Experience supporting permissions, password/account management, VPN, and remote desktop in diverse networking environments • Experience with ManageEngine ServiceDesk Plus or other ITSM solutions such as JSM • Ability to build automations, images, and knowledge resources that promote self-service • Experience using Agentic AI tools to diagnose and document issues • Clear communication skills and ability to work under pressure with minimal supervision • Availability for follow-the-sun international support and off-hours coverage for US-based teams

🏖️ Benefits

• Remote work arrangement • Weekly after-hours on-call rotation compensation implied by role requirements • Inclusive and accessible recruitment process • Reasonable accommodations or adjustments during recruitment