IT Administrator

🔥 0 minutes ago

🇵🇭 Philippines – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 IT Support

👻 Ghost score 13%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Atticus Advisory Solutions Inc.

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2012

🤝 B2B

🎯 Recruiter

💼 Consulting

B2B • Recruitment • Consulting

Atticus Advisory Solutions Inc. is an outsourcing/offshoring firm that provides offshore ERP talent and managed staffing for ERP delivery. It recruits, places, and manages implementation consultants, developers, integration specialists, data/reporting analysts, QA, support, and finance ops aligned to NetSuite, SAP, Acumatica, Odoo and adjacent ecosystems. The company emphasizes retention, predictable delivery, role-based upskilling, and governance to reduce churn and rework, reporting outcomes like 91% staff retention, 1,000+ ERP consultants placed, and shortlists within 48 hours. Its services combine recruiting and placement, retention and management, and training/upskilling to act as a reliable extension of client teams.

📋 Description

• Answer inbound customer support calls • Act as the first point of contact for service requests and incidents • Deliver exceptional customer service • Log, prioritise, categorise and manage support tickets • Diagnose and resolve Level 1 and Level 2 technical issues • Escalate incidents appropriately while maintaining ownership and communication • Follow incidents through to resolution • Maintain regular customer communication regarding ticket progress • Meet SLAs, response times and customer satisfaction targets • Build and maintain positive customer relationships • Administer Microsoft 365 environments, including Exchange Online, Teams, SharePoint Online and OneDrive • Manage user onboarding and offboarding, licensing and permissions • Support Microsoft Entra ID and configure MFA • Assist with Microsoft 365 migrations and tenant administration • Support Windows desktop and server environments • Manage Active Directory, DNS, DHCP and Group Policy • Monitor and maintain client systems and services • Assist with patch management, system updates, backup and disaster recovery • Maintain system documentation and standards • Plan, schedule and perform firmware upgrades for network-connected infrastructure and managed IoT devices • Troubleshoot LAN, WAN, wireless and VPN connectivity issues • Support firewalls, switches and wireless infrastructure • Assist with network monitoring and performance management • Work with vendors and service providers to resolve connectivity issues • Follow security best practices and company policies • Support endpoint security solutions and respond to security alerts • Assist with vulnerability remediation, disaster recovery and business continuity • Maintain ticket records and time entries • Create and update technical documentation, knowledge base articles and support guides • Participate in reporting and operational reviews • Ensure adherence to internal processes and standards

🎯 Requirements

• Minimum 4 years experience in IT Support, Service Desk, Systems Administration, or Managed Services • Strong customer service and communication skills • Excellent spoken and written English • Experience supporting Microsoft Windows operating systems • Experience supporting Microsoft 365 environments • Experience with Active Directory and Microsoft Entra ID • Understanding of networking fundamentals including DNS, DHCP, VPN and TCP/IP • Experience troubleshooting hardware and software issues • Strong analytical and problem-solving abilities • Ability to manage multiple priorities in a fast-paced environment • Strong attention to detail and documentation skills • Experience working within an MSP environment • Microsoft certifications • Experience with Sophos solutions • Experience using RMM and PSA platforms • Experience with PowerShell scripting • Experience with SharePoint administration • Experience supporting Apple macOS devices • Experience with VMware or Hyper-V • Cybersecurity certifications or exposure

🏖️ Benefits

• Competitive compensation • Benefits • Annual leaves • Health and medical insurances • Flexible working arrangement • Opportunities for growth and development