Helpdesk Analyst

🔥 0 minutes ago

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Satellite Office

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2013

📦 Logistics

📣 Marketing

✈️ Travel

Logistics • Marketing • Travel

Satellite Office is a Philippines-based employer and workspace services company that connects Filipino professionals with global clients. It offers premium, technologically equipped office locations across Metro Manila and Cebu and places employees in roles supporting major international brands. The company emphasizes employee engagement, continuous learning and development, competitive compensation and benefits, and a people-focused culture recognized by Great Place to Work®.

📋 Description

• Assist customers with routine IT issues and escalate more complicated matters • Serve as the first point of contact by phone or email • Perform remote troubleshooting using diagnostic techniques and pertinent questions • Determine the best solution based on the issue and customer-provided details • Guide customers through the problem-solving process • Provide accurate information about products or services • Record events, problems, and resolutions in logs • Follow up and update customer status and information • Pass customer feedback and suggestions to the appropriate internal team • Identify and suggest improvements to procedures • Communicate updates clearly to the business and client through resolution

🎯 Requirements

• Experience as a helpdesk technician or equivalent customer support role • Knowledge of products, databases, and services • Understanding of Network, Telephony, Unified Communications, and Cloud systems • Ability to diagnose and resolve basic technical issues • Proficiency in English • Excellent written and verbal communication skills • Customer-oriented approach • Ability to work autonomously and under pressure • Ability to work independently and as part of a team • Strong communication and collaboration skills • Strong sense of ownership • Excellent time management skills • Attention to detail • Process-oriented approach

🏖️ Benefits

• Learning opportunities, mentoring, and support • Team-building experiences and company-wide celebrations • Wellness programs • World-class office spaces in premium business hubs • Work with international clients and global brands • Continuous learning and development • Engaging employee programs