IT Administrator

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VIATechnik

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2012

💼 Consulting

🏥 Healthcare

📦 Logistics

💰 $256k Grant - VIATechnik on 2021-11

Consulting • Healthcare • Logistics

VIATechnik is a B2B construction technology and consulting firm that helps owners, general contractors, trade contractors and supply-chain partners apply Building Information Modeling (BIM), VDC, digital twin and related digital delivery solutions across the project lifecycle. The company offers BIM coordination and content services, computational and generative design, AR/VR experiences, and custom software products and platforms (Precogs, Voyager, Thread) alongside strategic consulting, enterprise technology enablement, and operations/BIM-for-FM support. VIATechnik focuses on large, asset-heavy projects—aviation, healthcare, data centers, transportation, commercial and industrial—aiming to improve construction coordination, data integrity and operational outcomes.

📋 Description

• Administer Microsoft 365 services, including accounts, licenses, groups, mailboxes, Teams, OneDrive, and SharePoint • Support email, calendar, Teams, collaboration, security, compliance, and service incidents • Manage company devices through Microsoft Intune, including enrollment, policies, profiles, application deployment, provisioning, replacement, and decommissioning • Monitor Microsoft Defender alerts and assist with security investigation, remediation, endpoint protection, malware response, and policy enforcement • Create, modify, and disable user accounts; assign licenses, groups, permissions, and application access • Coordinate laptop, software, and account readiness for new hires and ensure access removal, device return, and data handling during offboarding • Support Synology NAS access, shared folders, permissions, backup monitoring, archiving, file retention, and restoration procedures • Provide timely technical support to US-based users during graveyard shift hours • Respond to support tickets, emails, and escalations; troubleshoot hardware, software, network, access, and application issues • Document incidents, resolutions, and recurring issues in the IT ticketing system • Coordinate with the global IT team on escalated infrastructure and security concerns • Provide basic support for business applications, including access, installation, and troubleshooting • Support Autodesk products such as Autodesk Construction Cloud, Revit, Navisworks, AutoCAD, or related AEC tools

🎯 Requirements

• Experience administering Microsoft 365 services • Hands-on knowledge of Microsoft Intune for endpoint management • Familiarity with Microsoft Defender for Endpoint or Microsoft security tools • Experience with user onboarding, offboarding, and access management • Knowledge of Windows desktop support and troubleshooting • Experience managing file access, permissions, and shared folders • Familiarity with Synology NAS or similar network storage systems • Basic understanding of backup, restoration, and archiving processes • Strong troubleshooting, documentation, and communication skills • Ability to work independently during graveyard shift hours • Willingness to support US operations from 8:00 PM to 5:00 AM • Mid-level experience • Experience supporting Autodesk products is an advantage