IT Asset Management Specialist

🕒 5 days ago

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Peak Support

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2015

📦 Logistics

📣 Marketing

💼 Consulting

Logistics • Marketing • Consulting

Peak Support is an AI-driven, award-winning business process outsourcing (BPO) company that provides customer experience and operational support to companies worldwide. They build and run multilingual CX teams delivering customer service, technical support, trust & safety/content moderation, back-office and accounting services, sales & marketing support, and Tech & AI solutions (chatbots, RPA, sentiment analysis, dashboards). With strategic locations across the Philippines, United States, Colombia and Eastern Europe, strong security certifications (PCI, SOC 2) and a data-driven approach, Peak Support helps businesses scale, reduce cost, and improve customer satisfaction.

📋 Description

• Maintain accurate, up-to-date inventories of hardware, software, and licenses • Implement and maintain asset tracking for locations, usage, and condition • Forecast asset needs and plan acquisitions and replacements • Process asset deployment and retrieval through incident and request tickets • Coordinate with vendors on physical deployment and retrieval • Track, escalate, and provide updates on asset tasks • Update asset statuses in records • Facilitate maintenance, repairs, upgrades, and redeployment or disposal • Manage the full IT asset lifecycle from acquisition through disposal • Coordinate procurement, delivery, and configuration of new assets • Monitor software licenses and ensure compliance with vendor agreements • Conduct periodic physical and data audits • Track total cost of ownership and identify cost-saving opportunities • Negotiate with vendors on pricing and terms • Maintain documentation and develop and enforce asset management policies and procedures • Automate processes and workflows where possible • Implement security measures and conduct risk assessments for IT assets • Generate, analyze, explain, and present IT asset reports to stakeholders including C-level personnel • Support the helpdesk during low asset-management activity and resolve or escalate tickets • Address user inquiries and provide training on asset management processes • Prepare IT asset data for employee exit clearance

🎯 Requirements

• Strong organizational skills and attention to detail • Excellent communication and interpersonal abilities • Ability to multitask and prioritize tasks effectively • Analytical mindset with problem-solving skills • Adaptability to changing priorities and environments • Prior experience with FreshService or similar ITSM platforms focused on asset management • Knowledge of Microsoft 365 administration, including user management, license provisioning, and application deployment • Basic understanding of Azure Active Directory concepts and administration, including user provisioning, group management, and security policies • Microsoft Intune endpoint management and reporting knowledge • Knowledge of automations, integrations, and workflow changes in an ITSM platform • Bachelor’s degree in Information Technology, Computer Science, or a related field preferred • Previous experience in asset management, IT support, or related roles is advantageous • ITIL Foundation or CompTIA IT Asset Management certifications are a plus

🏖️ Benefits

• Work-from-home PLUS model • Fully remote work • Exceptional work environment and positive, encouraging, performance-driven culture • Opportunities to build rewarding, long-term careers • Tremendous opportunities for growth • Established organization and team support for remote work