IT Support Associate

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Satellite Office

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2013

🤝 B2B

🎯 Recruiter

B2B • Recruitment

Satellite Office is a Philippines-based employer and workspace services company that connects Filipino professionals with global clients. It offers premium, technologically equipped office locations across Metro Manila and Cebu and places employees in roles supporting major international brands. The company emphasizes employee engagement, continuous learning and development, competitive compensation and benefits, and a people-focused culture recognized by Great Place to Work®.

📋 Description

• Manage all IT incidents and service requests to completion. • Triage incidents, determine priority, and uphold SLA’s. • Utilize remote support tools to diagnose, troubleshoot and resolve end-user issues related to software, hardware, network, and peripherals. • User and group administration in Entra ID, including onboarding and offboarding. • Maintain accurate, timely, and comprehensive records of all incidents, requests, and actions taken in the IT ticketing system. • Collaborate with infrastructure and engineering teams to ensure smooth resolution of issues and a seamless user experience. • Assist with network-related issues, including connectivity, and Wi-Fi setups. • Uphold and enforce IT security policies and recommend enhancements as needed. • Design new and recommend improvements to existing user support processes.

🎯 Requirements

• Proven desktop & laptop (hardware, software & peripheral) troubleshooting experience in a remote-only environment. • Exceptional customer support skills with the ability to communicate technical concepts clearly to non-technical users in a professional services context. • Excellent written communication and documentation skills. • Work shift will be during US business hours. • Thorough understanding of Windows and Mac OS & Software. • Microsoft/Office 365, Azure AD/Entra ID, & Intune experience & administration. • Experience supporting users with enterprise applications such as the Microsoft Office Suite, video conferencing and communications applications. • Experience with IT incident management tools and systems. • Ability to manage time effectively, prioritize tasks, and meet deadlines. • A proactive approach to problem-solving with strong decision-making skills. • Experience with centrally managed software updates and security patching. • Strict adherence to data privacy and security standards. • 3+ years of experience as a full-time IT professional. • 2+ years of experience providing desktop support to an enterprise organization. • Previous experience working in a multicultural or international support setting (Nice to Have). • PowerShell experience (Nice to Have).

🏖️ Benefits

• You’re Valued. You won’t just be a number. You’ll be part of a close-knit, collaborative team where your contributions matter. • You’ll Grow. From day one, you’ll have access to learning opportunities, mentoring, and support to help you reach your full potential. • You’ll Belong. We’re proud of our vibrant and inclusive culture, filled with team-building events, company-wide celebrations, wellness programs, and more. • You’ll Work in Style. Our world-class offices are located in premium business hubs like BGC and Ortigas. Modern, comfortable, and designed to bring out your best. • You’ll Work with Global Brands. We match you with top international clients where you’ll work directly with their teams and make a real impact.