Technical Account Manager

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Anavah Talent

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

Anavah Talent is a top headhunter specializing in connecting businesses with overseas talent at significantly reduced costs. They focus on placing both generalist and specialized roles, leveraging deep expertise and a vast network in the Philippines to find exceptional candidates. Anavah Talent offers a detailed consultative process, ensuring clients receive the best-fit candidates while providing a 90-day guarantee on their placements.

📋 Description

• Respond to customer inquiries via **Intercom, Pylon, and email**, ensuring all interactions are handled professionally, with empathy, and aligned with premium service standards. • Leverage AI-powered support tools and knowledge bases to improve the customer experience and make it easier for CSMs to upsell services. • Become an expert in the firm's software product, its use cases for customers, and how the company helps customers operate more efficiently and improve business outcomes. • Configure and integrate customer hardware to support the firm's software platform (such as IP cameras, scales, and printers). • Verify the customer experience, coordinate with the relevant engineering and implementation teams, and resolve issues quickly to minimize service disruptions. • Share updates, flag recurring issues, and assist in implementing process improvements that enhance service delivery and operational efficiency. • Be adaptable to changing processes, help refine operational practices, and consistently deliver results in a fast-paced environment.

🎯 Requirements

• At least **3+ years of experience** in a customer-facing support role, preferably in IT helpdesk, hardware support, IoT support, or a related technical function in a SaaS environment. • At least **1 year of experience** working with a technology startup (ideally U.S.- or Australia-based). • Prior experience working with the Windows operating system, remote desktop software, and other software/IT tools such as Intercom. • Exceptional English proficiency (C2 level preferred), with excellent written communication skills. • Experience installing and setting up hardware (e.g., printers and cameras). • A customer-first mindset with a bias toward action. • Highly organized and detail-oriented. • Demonstrated ability to work in a fast-paced, dynamic environment. • Bachelor's degree or higher (**summa cum laude**, **magna cum laude**, **cum laude**, and/or Academic Scholar from a reputable college preferred).

🏖️ Benefits

• Competitive Compensation – We recognize your skills and experience with a great compensation package. • Regular Payday in USD – Twice per month, we send USD right to your bank account. • Work Remotely, Forever - Save on the commute and work from home, wherever that is in the world. • Milestone Gifts & Birthday Treats – We celebrate your achievements and make your special day even better! • Exciting Team Experiences – Think team offsites, meetups, virtual town halls, and even international paid travel. • Stay Connected – Be part of a supportive network where you can learn, grow, and connect with amazing people. • Global Networking - Work with top international teams across 12 countries around the world. • Mentorship, Advocacy and Support - We stay in the room and advocate for you every step of the way. • Promotions and Increases - Perform and earn more with raises, promotions, and scope-increases.