IT Helpdesk Specialist

Job not on LinkedIn

🕒 July 30

🇵🇭 Philippines – Remote

💵 $7 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 IT Support

👻 Ghost score 19%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Anavah Talent

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

Anavah Talent is a top headhunter specializing in connecting businesses with overseas talent at significantly reduced costs. They focus on placing both generalist and specialized roles, leveraging deep expertise and a vast network in the Philippines to find exceptional candidates. Anavah Talent offers a detailed consultative process, ensuring clients receive the best-fit candidates while providing a 90-day guarantee on their placements.

📋 Description

• Respond to customer inquiries via Intercom, Pylon, and email • Resolve Tier 1 issues and troubleshoot hardware-related problems • Escalate technical product issues to appropriate internal teams • Leverage AI-powered support tools and knowledge bases • Develop expertise in the company’s software product and customer use cases • Configure and integrate customer hardware, including IP cameras, scales, and printers • Verify customer experience and coordinate with engineering and implementation teams • Resolve issues quickly to minimize service disruptions • Share updates, flag recurring issues, and assist with process improvements • Adapt to changing processes and refine operational practices

🎯 Requirements

• At least 3+ years of experience in IT infrastructure and IoT technical support, preferably in IT helpdesk, hardware support, network support, systems administration, or a related technical role within an IoT or SaaS environment • At least 1 year of experience working with a technology startup • Experience with Windows operating system, remote desktop software, and IT tools such as Intercom • Exceptional English proficiency, with C2 level preferred • Experience installing and setting up hardware such as printers, IP cameras, and scales • Customer-first mindset with a bias toward action • Highly organized and detail-oriented • Ability to work in a fast-paced, dynamic environment • Bachelor's degree or higher; academic honors from a reputable college preferred • Familiarity with Intercom, Pylon, and Google Sheets • Experience working in a physical IT helpdesk and troubleshooting hardware such as printers • Experience working with U.S.-based enterprise SaaS startups

🏖️ Benefits

• Competitive Compensation • Regular payday in USD twice per month • Company-provided laptop • Work remotely, forever • Milestone gifts and birthday treats • Team offsites, meetups, virtual town halls, and international paid travel • Supportive networking community • Global networking with international teams across 12 countries • Mentorship, advocacy, and support • Promotions, raises, and scope increases