Cloudbeds
501 - 1000 employees
Founded 2012
✈️ Travel
📦 Logistics
📣 Marketing
💰 $150M Series D on 2021-11
Travel • Logistics • Marketing
Cloudbeds is a comprehensive hospitality management software platform that provides a unified solution for managing all aspects of property operations. It includes features such as property management systems (PMS), payment processing, guest communication and experience management, revenue and analytics, distribution and marketing tools, and pricing intelligence. Cloudbeds aims to streamline operations, increase revenue, and enhance the guest experience for hotels, hostels, short-term rentals, and other lodging businesses. The platform integrates with various partners through an open API, offering flexibility and customization to meet the specific needs of diverse hospitality properties. With a focus on modernizing and automating processes, Cloudbeds is trusted by tens of thousands of properties worldwide for efficient and effective hospitality management.
Customer Support Coach – Integrations
🔥 1 hour ago
🗣️🇹🇭 Thai Required
Where this job comes from
Posted on Cloudbeds's careers page ↗, not through a job board
First seen by Remote Rocketship 1 hour ago
Still open on Cloudbeds's site. Checked 23 minutes ago.
Cloudbeds
501 - 1000 employees
Founded 2012
✈️ Travel
📦 Logistics
📣 Marketing
💰 $150M Series D on 2021-11
Travel • Logistics • Marketing
Cloudbeds is a comprehensive hospitality management software platform that provides a unified solution for managing all aspects of property operations. It includes features such as property management systems (PMS), payment processing, guest communication and experience management, revenue and analytics, distribution and marketing tools, and pricing intelligence. Cloudbeds aims to streamline operations, increase revenue, and enhance the guest experience for hotels, hostels, short-term rentals, and other lodging businesses. The platform integrates with various partners through an open API, offering flexibility and customization to meet the specific needs of diverse hospitality properties. With a focus on modernizing and automating processes, Cloudbeds is trusted by tens of thousands of properties worldwide for efficient and effective hospitality management.
📋 Description
• Serve as the subject matter expert and primary escalation point for MecX Tech integrations, especially Carmen Accounting and TM30 Immigration reporting • Investigate complex integration failures using logs, API tooling, and structured troubleshooting to identify root causes • Track TM30 submission success rates and reduce failures before they create regulatory exposure • Partner with Onboarding and Sales to configure new properties correctly on Carmen and TM30 • Mentor and train Support agents through training sessions, decision trees, troubleshooting guides, and ticket shadow reviews • Drive adoption of AI and modern tooling to reduce diagnostic work • Liaise with development and integration partners to triage issues, maintain issue logs, and drive resolutions • Convert recurring field issues into bug reports and product feedback, advocating for the Thai market • Track fixes through release • Own searchable knowledge-base documentation in Thai and English • Track and report integration health metrics, including ticket volume, resolution time, escalation rate, and error rates
🎯 Requirements
• 3+ years in a technical support, integrations support, or implementation role • Ability to read API documentation, interpret JSON/XML payloads, work through logs, and use tools like Postman • Experience in hotel operations or hospitality technology, including PMS, channel manager, POS, or hotel back-office/accounting systems • Familiarity with night audit, revenue posting, and hotel day-closing processes • Native or business-fluent Thai • Strong professional English, written and spoken • Ability to teach, mentor, and level up peers • High emotional intelligence and calm ownership when customers are blocked or frustrated • Accountable, data-driven, and detail-oriented • Experience with Zendesk, Jira, Salesforce, or similar tools • Comfort working with AI and learning new software quickly • Comfortable working with diverse cultures across many time zones • Must be currently authorized to work in Thailand without visa sponsorship • Bonus: Experience with Carmen Software or another hotel back-office/accounting platform, TM30/Thai Immigration reporting, Thai hospitality technology partners or resellers, hospitality degree or hotel operations, SQL, Python, Mandarin, Japanese, or Bahasa
🏖️ Benefits
• Remote First, Remote Always • PTO in accordance with local labor requirements • Fully Paid Parental Leave • Home office stipend based on country of residency • Professional development courses in Cloudbeds University • Access to professional development, including manager training, upskilling, and knowledge transfer
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