Lead, Account Management

🔥 21 hours ago

🇹🇭 Thailand – Remote

⏰ Full Time

🟠 Senior

💰 Account Manager

👻 Ghost score 11%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Cloudbeds

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2012

✈️ Travel

📦 Logistics

📣 Marketing

💰 $150M Series D on 2021-11

Travel • Logistics • Marketing

Cloudbeds is a comprehensive hospitality management software platform that provides a unified solution for managing all aspects of property operations. It includes features such as property management systems (PMS), payment processing, guest communication and experience management, revenue and analytics, distribution and marketing tools, and pricing intelligence. Cloudbeds aims to streamline operations, increase revenue, and enhance the guest experience for hotels, hostels, short-term rentals, and other lodging businesses. The platform integrates with various partners through an open API, offering flexibility and customization to meet the specific needs of diverse hospitality properties. With a focus on modernizing and automating processes, Cloudbeds is trusted by tens of thousands of properties worldwide for efficient and effective hospitality management.

📋 Description

• Lead, coach, and develop a team of Account Managers across Thailand • Set clear goals, conduct regular 1:1s and performance reviews, and create an environment where people grow • Monitor and report team performance, KPIs, and customer health metrics to senior leadership • Handle escalations and support Account Managers through complex customer situations, renegotiations, exceptions, and high-stakes retention conversations • Drive continuous learning in platform knowledge, hospitality industry trends, and consultative advisory practices • Collaborate with Product, Partnerships, and Marketing on product pilots, platform improvements, and integration launches • Analyze customer data and feedback to identify retention and churn-reduction initiatives • Participate in cross-departmental team lead meetings and represent the team's needs at leadership level • Travel to visit customers on-site as needed

🎯 Requirements

• 3+ years of experience in hospitality or hospitality technology, with a strong foundation in hotel operations • 2+ years of experience leading and managing a customer success or account management team • Deep understanding of hotel operations and ability to translate that knowledge into strategic advisory conversations with hotel customers • Exceptional communication and interpersonal skills • Strong analytical mindset; ability to build and interpret reports in Salesforce and Zendesk • Strong problem-solving and conflict resolution skills • Self-motivated; thrives in a fast-paced, results-driven remote environment • Excellent time and project management skills • Experience with SaaS platforms or hospitality technology — PMS, RMS, channel managers, or similar — either as a user or in a customer-facing tech role • Familiarity with Salesforce, Zendesk, or similar CRM and support tools • Prior experience in a people leadership role within a hospitality technology or SaaS company • Must be currently authorized to work in Thailand without requiring visa sponsorship

🏖️ Benefits

• Remote First, Remote Always • PTO in accordance with local labor requirements • Fully Paid Parental Leave • Home office stipend based on country of residency • Professional development courses in Cloudbeds University • Access to professional development, including manager training, upskilling, and knowledge transfer

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