Strategic Customer Success Manager

🔥 0 minutes ago

🇸🇦 Saudi Arabia – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Cloudera

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2008

💼 Consulting

🏥 Healthcare

📦 Logistics

💰 $4.1M Venture Round on 2013-01

Consulting • Healthcare • Logistics

Cloudera is a leading enterprise data cloud company that empowers businesses to manage and analyze data across any environment. Offering a hybrid data platform, Cloudera facilitates modern data architectures with solutions like open data lakehouse, scalable data mesh, and unified data fabric, designed for artificial intelligence, data engineering, and machine learning. Key industries served include financial services, telecommunications, healthcare, and more, where Cloudera's platform enables secure, scalable, and effective data management. By leveraging AI and advanced analytics at scale, Cloudera helps organizations transform their data into actionable insights.

📋 Description

• Drive Success Plans as a trusted advisor and customer advocate for high-profile customers • Act as the liaison between Cloudera and customers throughout their Cloudera journey • Plan, prepare, and drive execution of customer product adoption plans according to agreed timelines • Manage checks and balances between Cloudera and customers • Understand customer needs and align Engineering, Product Management, Support, and Services resources • Assist with critical escalation management • Manage customer-facing relationships across business, technical, and senior-management stakeholders • Demonstrate customer-facing and stakeholder-management skills • Take ownership of customer product adoption and Success Plans • Operate on-site with large enterprise customers • Liaise with internal and external stakeholders • Manage programs and projects • Manage stakeholder escalations to mutually agreeable outcomes • Develop and leverage reports, dashboards, and data to summarize customer engagements and statuses • Analyze customer activity and data across Sales, Support, Professional Services, and Training to identify trends, gaps, or issues and communicate or action them with stakeholders

🎯 Requirements

• Fluent English and Arabic Language Skills; other languages a plus • Experience with large scale data platforms • Experience with software implementation and upgrade management • Strong technology background either in a technical or business capacity • Familiarity with project lifecycle management and the complexities around project delivery • Understanding of data management concepts • Understanding of ITIL concepts • Experience with an RDBMS (Oracle, MySQL, Teradata, etc.) • Understanding of networking concepts • 5 or more years relevant experience • Degree level of education with high attainment or equivalent experience in a related field

🏖️ Benefits

• Generous PTO Policy • Unplugged Days • Flexible WFH Policy • Mental & Physical Wellness programs • Phone and Internet Reimbursement program • Access to Continued Career Development • Comprehensive Benefits and Competitive Packages • Paid Volunteer Time • Employee Resource Groups