Customer Service Operations Coordinator – Non-IT

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Cloverleaf Care

WebsiteLinkedInAll Job Openings

11 - 50 employees

💼 Consulting

📦 Logistics

🏥 Healthcare

Consulting • Logistics • Healthcare

Cloverleaf Care is an in-home care agency dedicated to providing professional, high-quality care solutions for seniors and adults with special needs. They specialize in post-discharge care, helping clients transition smoothly from medical facilities to their own homes. Cloverleaf Care offers a range of services including hourly, 24/7 live-in, and overnight care, with a focus on maintaining independence and quality of life in familiar surroundings. The company prides itself on its Total Care Solution, which combines caregiving with support services like claims management, medical appointments coordination, care plan adjustments, and a family support hotline, ensuring comprehensive support for both clients and their families. Cloverleaf Care operates in multiple regions across California, providing personalized and compassionate care to meet each individual's unique requirements.

📋 Description

• Schedule and coordinate day-to-day activities of healthcare workers • Screen and hire caregivers • Communicate regularly with field staff and develop strong interpersonal relationships • Promote the employer’s brand and help retain the best talent • Staff client shifts by matching the best caregiver with each client • Build rapport and relationships with US-based team members • Manage the service delivery platform to meet company standards • Answer phone calls and provide excellent customer service • Prepare daily and weekly staffing reports • Support payroll functions • Provide HR support to healthcare workers

🎯 Requirements

• 3+ years experience in a Customer Service Representative role • Exceptional spoken and written English communication skills are a must • Expert-level computer experience with documents, sheets, and web applications is a must • Excellent problem-solving skills • Detail-oriented, highly organized, dependable, and able to multitask • Self-starter with superior time-management skills • Excellent phone-based customer service skills, preferably with US, UK, Australian, or other international customers • Crystal-clear phone call voice quality and clear HD video quality using home office equipment during the hiring process • Dedicated home office space • Reliable high-speed internet connection • Reliable computer or laptop with webcam and headset • Ability to work 6:30 PM–3:30 AM EAT, Monday–Friday • Strong work ethic, respectful and professional attitude • Complete resume and cover letter • Required follow-up questionnaire after applying • Secure employment-history verification may be required before the final interview

🏖️ Benefits

• Permanent work from home (WFH) in a positive, friendly and fun work environment • Recently revised 2026 compensation structure • Long-term career path in healthcare operations, scheduling, staffing, recruitment, HR support, and service coordination • Training in US healthcare operations and remote service delivery • Supportive remote team environment with 10+ years of remote work experience • Recognition and performance incentives from management