Customer Success Manager – Southern EMEA, French or Italian Speaking Preferred

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CoachHub - The digital coaching platform

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2018

👥 HR Tech

☁️ SaaS

🤖 Artificial Intelligence

💰 $42M Series D - CoachHub on 2024-12

HR Tech • SaaS • Artificial Intelligence

CoachHub is a global digital coaching platform that enables organizations to deliver personalized, measurable, and scalable coaching programs across all levels of the workforce. The company combines a large network of certified business coaches with AI-driven features (AIMY™) and learning content to support leadership development, performance improvement, and organizational transformation. CoachHub integrates with HR systems, emphasizes data-driven outcomes and compliance, and serves enterprise clients worldwide.

📋 Description

• Own the full client journey • Turn goals into tangible outcomes • Be the voice of your clients internally • Lead strategic reviews that open doors • Educate, inspire and embed coaching • Contribute to a team that practices what it preaches.

🎯 Requirements

• At least 3 years in a Customer Success or Account Management role, ideally within a technology-enabled services or HR tech environment • English fluency is essential - native-level or full business proficiency required. French or Italian is a strong plus, ideally at the same level. • A consistent track record of hitting retention and growth targets - you know what good looks like and you know how to get there • Executive presence: you're as comfortable in a C-suite conversation as you are troubleshooting with a day-to-day programme lead • A data-driven approach to problem-solving - you use insight to prioritise, act and demonstrate impact • Strong self-organisation and genuine comfort with ambiguity; you thrive in fast-moving environments where priorities shift • Familiarity with HR, L&D, leadership development or coaching is a meaningful advantage - you'll hit the ground running if you already speak this language

🏖️ Benefits

• Competitive salary and equity for everyone; when CoachHub grows, you grow • Access to your own certified coach, AIMY™, and stretch opportunities that push you beyond your current role • Remote-first, with flexible options, Wellbeing Days and a Volunteering Day, plus holidays above the legal minimum • No two days look the same; we experiment, learn fast and recognise people who bring fresh thinking • Mission-driven from the inside out; our product changes lives, and so does the work behind it