Customer Service Representative

🔥 20 hours ago

🗽 New York – Remote

🗽 New York – Remote

💵 $17 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

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Coast Professional, Inc.

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1976

Coast is a top-performing call center services company that specializes in onshore omni-channel solutions, accounts receivable management, and back-office functions for public and private entities. Our mission is to perform services with the highest standards of integrity, efficiency, and ethics.

📋 Description

• Handling incoming and outgoing calls with patience, tact, and courtesy • Enter information into Windows-based computer database as required, while following instructions and conducting a scripted interview • Escalates calls to supervisor when necessary and appropriate • Tracks call-related information for auditing and reporting purposes • Provides feedback on call issues related to downtime and/or training issues • Contribute positively to a work environment that is flexible, adaptable, and team based • Provide, receive, and seek feedback in a positive manner to encourage team building • Participate in the development and attainment of team and operational goals • Be respectful and courteous • Maintain a positive attitude about workloads and expectations • Prioritize workloads to ensure timeliness and quality standards are met

🎯 Requirements

• High school diploma or GED required • 3-months or more experience in a call center or customer service environment preferred • Previous experience with computers, phone systems, and headsets preferred • Working knowledge of modern office procedures, methods, and computer equipment • Proficient in the use of Microsoft Office Products • Ability to speak and read English clearly, professionally, and fluently • Proficiency in languages other than English a plus • Excellent communication skills • Principles and practices of customer service • Good organizational skills and attention to detail • Ability to comply with rules, regulations, laws, and methods as related to the position • Work independently in the absence of immediate supervision • Ability to handle and resolve recurring problems • Successfully complete and pass the any client required trainings

🏖️ Benefits

• 11 Paid Holidays • 401(k) • 401(k) matching • AD&D insurance • Dental insurance • Disability insurance • Employee assistance program • Health insurance • Life insurance • Paid sick time • Paid time off • Paid training • Referral program • Vision insurance