Paralegal, Customer Service, LegalTech

🔥 0 minutes ago

🇳🇱 Netherlands – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Codekeeper

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2013

☁️ SaaS

🔐 Security

📋 Compliance

SaaS • Security • Compliance

Codekeeper is a company providing comprehensive disaster recovery solutions tailored for software companies and their clients. Specializing in software backup, software escrow, SaaS escrow, and software custodian services, Codekeeper ensures that critical digital assets and systems are secured, recoverable, and compliant with industry regulations. Their solutions are designed to integrate seamlessly with popular developer platforms, offering enterprise-ready resilience against digital threats such as data breaches, system downtimes, and compliance failures. With a focus on risk assessment, Codekeeper aids businesses in safeguarding their operations from the unpredictable digital landscape using cutting-edge technology and over a decade of industry expertise.

📋 Description

• Ensure customers attain their desired outcomes using the product or service • Champion customer success, satisfaction, and retention • Conduct legal research and support customers on legal matters • Draft legal language and written agreements incorporating customer requirements • Prepare required legal documents for manager review before sharing with clients • Receive and respond to user and lead requests about services and Codekeeper accounts • Handle customer requests quickly and correctly under the full-service model • Support customers setting up connections between their source code management platform and administer connections correctly on the company side • Guide leads about the service via email and website chat • Draft reports based on customer-provided information and send them back to customers

🎯 Requirements

• Familiarity with LegalTech concepts is crucial for success in this role • Prior experience in customer success or similar role is preferred • Proficiency in drafting legal documents • Exposure to working with diverse companies of varying sizes and industries • Analytical thinking, and a proactive attitude • Excellent written English communication skills • Proficiency in modern web tools like Google Docs and similar platforms • Highly organized with a strong attention to detail • Comfortable adapting and multitasking in a fast-paced environment • Fluency in Dutch or English for the application • Ability to work in a remote-first SaaS environment • Paralegal/legal expertise relevant to legal drafting, review, and support

🏖️ Benefits

• Passionate and fun-loving colleagues • Startup mindset with ample opportunities for growth • Regular team activities and gatherings • Comprehensive onboarding process with a dedicated ramp-up period • A supportive team that values open communication and direct feedback • A chance to excel in your career and make a difference