Paralegal, Customer Service – LegalTech

🔥 0 minutes ago

🇳🇱 Netherlands – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Codekeeper

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2013

☁️ SaaS

🔐 Security

📋 Compliance

SaaS • Security • Compliance

Codekeeper is a company providing comprehensive disaster recovery solutions tailored for software companies and their clients. Specializing in software backup, software escrow, SaaS escrow, and software custodian services, Codekeeper ensures that critical digital assets and systems are secured, recoverable, and compliant with industry regulations. Their solutions are designed to integrate seamlessly with popular developer platforms, offering enterprise-ready resilience against digital threats such as data breaches, system downtimes, and compliance failures. With a focus on risk assessment, Codekeeper aids businesses in safeguarding their operations from the unpredictable digital landscape using cutting-edge technology and over a decade of industry expertise.

📋 Description

• Draft legal language and prepare written agreements based on customer requirements • Prepare documents for manager review before sharing them with clients • Respond to users' and leads' questions about services and Codekeeper accounts • Handle customer requests quickly and correctly in a full-service model • Support customers in setting up connections between their source code management platforms • Ensure customer-side technical setup is administered correctly • Guide leads about Codekeeper's services via email and website chat • Draft reports based on customer-provided information and send them back to customers • Conduct legal research and provide support on legal matters • Champion customer success, satisfaction, and retention

🎯 Requirements

• Familiarity with LegalTech concepts • Prior experience in customer success or a similar role preferred • Proficiency in drafting legal documents • Exposure to working with diverse companies of varying sizes and industries • Analytical thinking and a proactive attitude • Excellent written English communication skills • Proficiency in modern web tools such as Google Docs and similar platforms • Highly organized with strong attention to detail • Comfortable adapting and multitasking in a fast-paced environment • Fluent Dutch or English acceptable for application; excellent written English required

🏖️ Benefits

• Passionate and fun-loving colleagues • Startup mindset with ample opportunities for growth • Regular team activities and gatherings • Comprehensive onboarding process with a dedicated ramp-up period • Supportive team that values open communication and direct feedback • Career growth opportunities and a chance to make a difference • Remote-first work arrangement