CoDev
501 - 1000 employees
Founded 2010
🤝 B2B
🎯 Recruiter
🏢 Enterprise
B2B • Recruitment • Enterprise
CoDev is a B2B workforce and managed services company that builds, staffs, and operates secure, offshore teams for software development, cloud/DevOps, AI/ML operations, customer support, back-office, and go-to-market functions. It offers flexible engagement models including individual experts, dedicated teams, co-managed teams, and fully managed services, and provides HR, IT/security, equipment, and on-site support to ensure rapid integration, cost savings, and long-term retention for enterprise clients.
E-Commerce Customer Service Associate
Job not on LinkedIn
🔥 0 minutes ago
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CoDev
501 - 1000 employees
Founded 2010
🤝 B2B
🎯 Recruiter
🏢 Enterprise
B2B • Recruitment • Enterprise
CoDev is a B2B workforce and managed services company that builds, staffs, and operates secure, offshore teams for software development, cloud/DevOps, AI/ML operations, customer support, back-office, and go-to-market functions. It offers flexible engagement models including individual experts, dedicated teams, co-managed teams, and fully managed services, and provides HR, IT/security, equipment, and on-site support to ensure rapid integration, cost savings, and long-term retention for enterprise clients.
📋 Description
• Handle incoming customer inquiries for TikTok Shop via non-voice channels (e.g., email, chat, in-platform messaging). • Follow “if-this-then-that” scripts to provide accurate and timely responses. • Resolve common requests such as order status, tracking information, and delivery confirmations. • Identify and escalate Level 2+ issues requiring specialized knowledge or system access to the onshore customer service team. • Categorize and route tickets according to defined workflows. • Meet or exceed required response times (generally within 24 hours) for all assigned tickets. • Monitor personal queue to ensure no customer request falls through the cracks. • Be available to increase hours (with notice) during periods of high volume, viral product demand, or special projects. • Log all activity in the required customer service platform(s) (e.g., Zendesk, TikTok Shop seller tools).
🎯 Requirements
• 3+ years of e-commerce or customer service experience (voice or non-voice). • Ability to follow detailed scripts and SOPs with high accuracy. • Strong written English communication skills. • Reliable internet connection and backup plan for connectivity/power interruptions. • Comfort working in a remote environment with clear performance expectations. • Experience with TikTok Shop, Amazon, Walmart Marketplace, or similar e-commerce platforms. • Familiarity with customer service tools such as Zendesk or Gorgias. • Availability to work weekends or flexible shifts when needed.
🏖️ Benefits
• Employee benefits packages
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