E-commerce Manager

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Telos Media

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2023

📱 Media

📚 Education

🌍 Social Impact

Media • Education • Social Impact

Telos Media is a content company that creates and distributes educational and socially-minded media to build a wiser world. It produces naturally viral video content and operates multiple channels and brands, growing thriving communities and reaching millions of viewers worldwide. Telos Media focuses on translating and localizing its content to expand global reach, plans to launch new channels, and leverages subscriptions and owned storefronts to engage audiences and drive impact.

📋 Description

• Develop and maintain the 3 year merchandise roadmap, including expansion into new sales channels. • Own the day to day operations of the online stores. • Manage store merchandising, navigation, and commercial optimization. • Analyze store performance and make data driven recommendations. • Improve conversion rate, average order value (AOV), checkout flow, and overall customer purchasing experience. • Execute quarterly campaigns alongside the Marketing Manager from an operational and commercial perspective. • Manage supplier relationships, timelines, and manufacturing. • Oversee logistics, fulfilment, and inventory planning. • Own product costing, pricing, and profit margin analysis in partnership with Finance. • Continuously improve operational efficiency, supplier performance, product quality, and costs. • Manage the CX Representative (Tweet) and Special Projects Coordinator (Dianne).

🎯 Requirements

• 4+ years of experience in e-commerce operations, store management, or a related role. • Obsessed with excellent customer experience, without compromise. • Strong hands-on experience with Amazon and Shopify. • Solid understanding of fulfillment, logistics, inventory management, and supplier coordination. • Data-driven mindset with the ability to translate metrics into action. • Highly organized, detail-oriented, and execution-focused. • Comfortable working cross-functionally and coordinating with multiple stakeholders. • Strong communication, negotiation, and problem-solving skills.