Customer Service Representative

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WeAssist.io

WebsiteLinkedInAll Job Openings

51 - 200 employees

🤝 B2B

⚡ Productivity

☁️ SaaS

B2B • Productivity • SaaS

WeAssist. io is a company that provides businesses with the opportunity to outsource a variety of tasks to skilled virtual assistants, allowing companies to focus on high-value activities. They specialize in enhancing business productivity by offering services like lead generation on various platforms, inbox and calendar management, expense and invoice handling, social media strategy, research, data entry, and more. WeAssist. io aims to help entrepreneurs and businesses "buy back" their time and increase operational efficiency by taking low-value tasks off their hands.

📋 Description

• Order Management – Process customer orders, refunds, and product exchanges accurately and efficiently • Customer Service & Issue Resolution – Serve as the primary point of contact for customer inquiries, complaints, and feedback • Reporting & Trend Tracking – Track recurring product issues and customer complaints to identify patterns • Cross-Team Collaboration – Coordinate with sales, marketing, and product teams to address customer needs holistically • Administrative & Data Support – Perform weekly data cleanup to ensure all records are current, organized, and accurate

🎯 Requirements

• Shopify Experience – Comfortable navigating and managing day-to-day e-commerce operations inside Shopify. • Strong Communication Skills – Excellent written and spoken English with the ability to engage customers warmly and professionally. • Customer-Centric Mindset – Patient, empathetic, and solution-oriented—you genuinely want to help and it shows. • Detail-Oriented & Organized – Able to manage multiple tasks and keep accurate records without things falling through the cracks. • E-Commerce Background – Prior experience in D2C, consumer goods, or a similar fast-paced online retail environment. • Order Fulfillment Knowledge (Bonus) – Familiarity with pick/pack/ship workflows or replacement order processes is a plus. • Upselling Experience (Bonus) – Comfortable identifying opportunities to recommend products and add value during customer interactions. • CRM or Helpdesk Tools (Bonus) – Experience with tools like Gorgias, Zendesk, or similar customer support platforms.

🏖️ Benefits

• 13th Month Bonus (Wild right?! 🤯) • Permanent work-from-home / remote set-up 🌴 • Health insurance 🧑‍⚕️ • Dental insurance 🪥 • Mental health insurance 🧠 • Great starting salary 💰 • Growth opportunity 📈 • Performance-based raises 💸 • Prizes and bonuses 🏆