E-commerce Customer Support Representative

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StaffRight Careers

WebsiteLinkedInAll Job Openings

51 - 200 employees

🎯 Recruiter

🤝 B2B

Recruitment • B2B

StaffRight Careers is a remote-first recruitment and staffing agency that connects global talent with businesses seeking long-term, permanent remote roles. The company emphasizes a people-first approach, offering a simple three-stage hiring process (apply, meet the team, get matched), ongoing support after placement, and a focus on work-life balance. StaffRight places candidates across a range of functions—customer service, healthcare support, marketing, e-commerce, supply chain, and more—while prioritizing fit, growth, and transparent communication.

📋 Description

• Respond to customer inquiries through email • Resolve order, shipping, return, exchange, and product-related concerns • Manage and prioritize support tickets using a customer support platform • Investigate customer issues and provide timely, accurate resolutions • Escalate complex cases to the appropriate internal teams when needed • Maintain detailed and organized records of customer interactions • Collaborate with internal teams to ensure a seamless customer experience • Support the client with additional tasks and responsibilities as needed

🎯 Requirements

• Excellent written and verbal English communication skills • Minimum of 3 years of customer service experience with a primary focus on email support • Previous experience supporting customers for an e-commerce business is preferred • Experience using a ticketing platform such as Gorgias, Zendesk, Freshdesk, Help Scout, or similar • Strong problem-solving and critical thinking skills • Highly organized, detail-oriented, and able to manage multiple customer inquiries simultaneously • Available to work in US time zones (Graveyard shift in the Philippines) • Available to start within 2 weeks from job offer • Comfortable in using time-trackers (e.g. Time Doctor) • Own laptop/desktop, noise-cancelling headphones, and webcam • Reliable internet connection (at least 50 Mbps) • Available backup equipment in cases of power and internet outages

🏖️ Benefits

• Competitive Compensation: monthly salary starting at ₱ 40,000 - ₱ 50,000 • Comprehensive Health Coverage: access to high-quality medical insurance • Paid Time Off and Sick Leave: generous paid time off and sick leave policies • Service Recognition and Rewards: celebrate milestones with awards and appreciation