Client Support Specialist, French, English

🔥 0 minutes ago

🇷🇴 Romania – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

👻 Ghost score 11%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Coface

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1948

💸 Finance

🛡️ Insurance

Finance • Insurance

Coface is a global leader in trade credit risk management, leveraging its expertise and advanced technology to serve 100,000 clients across approximately 200 markets. With over 75 years of experience, Coface supports companies in navigating uncertain and volatile environments, offering services in credit insurance, debt collection, and information services. The company's international presence allows it to manage risks and provide business insights, helping clients optimize their operations and protect against non-payment risks.

📋 Description

• Handle customer inquiries independently or in collaboration with other departments until resolution is achieved • Communicate with clients exclusively in writing • Respond to inquiries and complaints from French and international clients regarding customer tools, accounting, claims and recovery, and billing • Qualify and respond to client requests for support in deploying connectivity solutions such as APIs • Provide technical support in close collaboration with sales engineers

🎯 Requirements

• Strong written communication skills in French and English • Strong analytical skills • Sense of initiative and excellent time- and self-management • Flexible way of working and willingness to operate within a team • Stress-resistance and professional relationship with clients • Service- and solution oriented • Process driven and excellent professional organization • Transparent working method • Fast Knowledge Transfer and Steep Learning curve • Good knowledge of Project Management fundamentals • Fluent in English (CEFR – Level C1) • Fluent in French (C1) • Computer and internet affinity and good technical understanding • Ease regarding the work with varying software, applications and systems different from product to product • Professional Microsoft Office skills, especially MS Excel and MS Word • Bachelor's degree in business or another relevant field • 2 years of experience in Customer Relations • Experience in insurance, banking or services business is a plus

🏖️ Benefits

• Continuous support and guidance throughout your work • Hybrid work model