Administrative Assistant – Back Office

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Cogna Educação

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1966

📚 Education

👥 B2C

🛍️ eCommerce

Education • B2C • eCommerce

Cogna Educação is the largest and most comprehensive education company in Brazil, dedicated to creating innovative solutions for lifelong learning. With over 24 million students served, Cogna offers a diverse portfolio that includes early childhood education, language courses, vocational training, and higher education. The company emphasizes efficiency and innovation, aiming to revolutionize quality education for all, while also addressing the needs of individuals, businesses, and governments.

📋 Description

• Respond to support tickets via the student platform and internal units. • Assist in resolving customer issues and requests. • Collaborate with the team to achieve company objectives. • Maintain clear and concise written and verbal communication.

🎯 Requirements

• Completed high school diploma. • Customer service training/courses. • Proficiency in Microsoft Office. • Strong organizational skills and adaptability to change. • Proactivity in problem solving. • Ability to innovate, commitment, flexibility and adaptability to change, emotional intelligence, creative thinking, ownership mindset, interpersonal skills, and resilience. • Nonviolent communication.

🏖️ Benefits

• Profit-sharing: celebrating results is part of Cogna’s culture. • Meal or food allowance: provided via a flexible benefits card. • Medical insurance: comprehensive health plan with dependent coverage and co-participation. • Dental coverage: available to keep your smile healthy. • Undergraduate and graduate tuition scholarships: access to our educational institutions for you and your dependents (spouse and children). • Birthday day off: choose a day to relax and celebrate. • SESC partnership: access to various opportunities to improve quality of life. • Univers pharmacy partnership: discounts on a variety of medications. • Corporate university: multiple learning paths and free courses at our corporate university to keep growing with us. • Book discounts: purchase top titles from our publishers at a discount. • Wellhub (Gympass): to help you stay active in your daily life. • Ninho Program: dedicated support for families expecting a new baby. • Valoriza - Internal Recruitment Program: boost your career through internal opportunities.