Junior Customer Service Analyst

🔥 18 hours ago

🇧🇷 Brazil – Remote

⏰ Full Time

🟢 Junior

💝 Customer Support

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Just posted.
• Jobs at this company usually fill in 28 days.
• No salary listed.

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Cogna Educação

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1966

📚 Education

👥 B2C

🛍️ eCommerce

Education • B2C • eCommerce

Cogna Educação is the largest and most comprehensive education company in Brazil, dedicated to creating innovative solutions for lifelong learning. With over 24 million students served, Cogna offers a diverse portfolio that includes early childhood education, language courses, vocational training, and higher education. The company emphasizes efficiency and innovation, aiming to revolutionize quality education for all, while also addressing the needs of individuals, businesses, and governments.

📋 Description

• Analyze incoming customer service interactions to identify patterns and opportunities for improvement • Transform information into data using techniques to identify and resolve recurring issues in customer service processes • Conduct studies and analyses of the incoming ticket backlog, identifying trends and proposing solutions to optimize the service workflow • Collaborate with other departments to resolve complex issues and continuously improve processes • Work closely with the team to achieve targets and foster cooperation, with a focus on student and customer success • Perform analytical reviews of Power BI dashboards, generate reports, and interpret data

🎯 Requirements

• Bachelor’s degree completed or in progress in Business Administration, Communications, Marketing, or a related field • Experience with Agile methodologies • Knowledge of problem-solving methodologies • Knowledge of CRM systems and customer service management tools • Proficiency in Microsoft Office (Word, Excel, and PowerPoint) • Strong analytical and problem-solving skills • Analytical mindset and ability to interpret data and reports • Strong organizational skills and adaptability to change • Proactive approach to problem-solving • Innovation, commitment, flexibility, emotional intelligence, creative thinking, ownership mentality, interpersonal skills, and resilience • Excellent verbal and written communication skills • Ability to work as part of a team and collaborate with different departments • Ability to work under pressure

🏖️ Benefits

• Profit-sharing program • Meal or food allowance provided through a flexible benefits card • Medical insurance with dependent coverage and co-payments • Dental insurance • Undergraduate and graduate study scholarships for employees and dependents • Birthday day off • SESC partnership benefits • Univers pharmacy benefits with discounts on medications • Corporate university offering free learning tracks and courses • Wellhub (formerly Gympass) • Ninho Program for families expecting a new baby • Valoriza – Internal Recruitment Program

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