Customer Success Manager – Account Manager

🔥 0 minutes ago

🇿🇦 South Africa – Remote

💵 R650k - R800k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 0%

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Cognisys

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2017

🔒 Cybersecurity

📋 Compliance

💼 Consulting

💰 Debt financing on 2023-04

Cybersecurity • Compliance • Consulting

Cognisys is a cybersecurity and compliance consultancy that provides governance, risk and compliance (GRC) services, CREST-accredited penetration testing, and vulnerability management. They act as a security and compliance partner (including vCISO engagements), and are a leading global service partner for Vanta, helping clients accelerate compliance like SOC 2 and ISO 27001. Cognisys operates internationally with multiple regional teams and offices, offers remote and hybrid roles, and emphasizes agile, client-focused delivery for organisations ranging from startups to large enterprises.

📋 Description

• Own a portfolio of established clients • Build strong, long-term client relationships • Support clients’ evolving cybersecurity needs • Identify opportunities to grow client partnerships • Understand client priorities and ensure they receive value from services • Manage renewals, contract extensions and account retention • Identify relevant upsell and cross-sell opportunities • Coordinate with consulting, delivery, project management, technical delivery and sales teams • Maintain regular client engagement • Maintain accurate account plans, CRM records and pipeline information • Identify risks to client satisfaction or retention early • Take ownership of resolving client issues • Become a reliable point of contact for client needs

🎯 Requirements

• Experience managing existing client accounts, building trusted relationships and maintaining regular engagement with key stakeholders • Ability to identify upsell and cross-sell opportunities, support account growth and manage renewals and contract extensions • Understanding of revenue retention, account development, pipeline management and commercial objectives • Proactive, solutions-focused approach to client needs • Ability to identify issues early and coordinate appropriate action • Experience working with internal teams such as project management, consulting, technical delivery or sales • Clear written and verbal communication skills • Ability to engage clients and internal stakeholders professionally • Ability to manage multiple accounts and maintain accurate CRM records • Ability to manage renewals, contracts and follow-up actions • Ability to work independently, manage priorities and collaborate across locations and time zones • Interest in cybersecurity and willingness to learn about the company’s services • Experience in cybersecurity, IT services or technology sector is desirable • Exposure to penetration testing, vulnerability management, managed security services or GRC consulting is desirable • Familiarity with ISO 27001 and SOC 2 is desirable • Experience using a CRM system for account activity, opportunities, renewals and pipeline reporting is desirable

🏖️ Benefits

• 25 days annual leave per year plus 12 South African public holidays • 1 day of paid leave for your Birthday • Individual healthcare insurance plan • Access to an employee mental health and wellbeing platform • £2,000 annual training budget • Up to £2,000 per successful referral • Fully remote work from South Africa • Collaborative and innovative team environment • Professional growth encouraged • Reasonable adjustments for individual needs