Group Product Manager, Compliance Agent Experience

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $243.9k - $286.9k / year

⏰ Full Time

🟠 Senior

🔴 Lead

✅ Product Manager

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Coinbase

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2012

₿ Crypto

💸 Finance

💳 Fintech

💰 $21.4M Post-IPO Equity on 2022-11

Crypto • Finance • Fintech

Coinbase is a leading cryptocurrency exchange platform that allows individuals and institutions to buy, sell, and trade various crypto assets such as Bitcoin and Ethereum. The company offers advanced trading tools, institutional solutions, and a self-hosted wallet for storing and managing cryptocurrencies. With a strong focus on security and transparency, Coinbase provides a trusted platform used by millions globally. It supports various features including staking, earning rewards, and spending crypto through their cards. Additionally, Coinbase provides developer tools and APIs for building onchain applications, making it a comprehensive hub for engaging in the crypto economy.

📋 Description

• Own all facets of the Compliance CX Agent Experience product area from vision and strategy through execution, delivery, and continuous improvement - focused on AML/financial crime operations (TMS, KYC, EDD, Sanctions/Screening). • Define and execute a multi-year roadmap for Compliance investigation experiences, balancing scale, investigator effectiveness, regulatory commitments, and platform resiliency. • Drive automation-first and AI-assisted investigation workflows (human-in-the-loop), while ensuring explainability and appropriate controls. • Deeply understand investigator and specialist workflows to identify the highest-impact opportunities for automation and to reduce handle time, improve accuracy/consistency, and increase automation safely. • Partner with Engineering, Design, Data Science/ML, Compliance, and Ops to deliver seamless tooling that integrates the right data at the right time, reduces swivel-chair, and improves end-to-end investigation throughput. • Establish clear success metrics and instrumentation for Compliance tooling (e.g., investigation cycle time, AHT, escalation rates, rework, QA outcomes, false positive reduction enablement, automation adoption). • Proactively address security, privacy, risk, and compliance requirements including access controls, data retention, audit trails, model governance, and regulator-ready reporting—without compromising usability for frontline teams. • Drive build vs. buy and vendor strategy for investigation enablement (e.g., OSINT, case enrichment, LLM tooling) and lead evaluations/RFPs in partnership with Compliance, Legal, Security, and Procurement. • Operate as a product leader across stakeholders - communicate strategy, tradeoffs, and progress to executive and cross-functional audiences through regular business reviews and program updates. • Develop and mentor a globally distributed product group, setting high standards for product quality, operational excellence, and execution rigor.

🎯 Requirements

• Demonstrated AI fluency with proven ability to accelerate product management, design and development. • 10+ years of Product Management experience, with a proven track record of shipping consumer products at a global scale. • 5+ years of experience launching successful products in fintech, DeFi, or similarly complex domains. • 5+ years of leading and developing Product Management teams. • Product vision & execution: Proven ability to translate bold ideas into delightful, impactful features with measurable results. • User obsession: Relentless focus on creating intuitive, trustworthy, and scalable payment experiences. • Cross-functional leadership: Able to align diverse stakeholders—from engineers to compliance teams—behind a shared vision. • Analytical skills: Skilled at market sizing, opportunity assessment, and turning complex data into actionable product insights. • Demonstrated experience driving AI-powered customer support solutions, such as chatbots, LLM-based assistants, or automation workflows. • Demonstrated unlimited curiosity: proactively researching, identifying, experimenting with and adapting new technologies and vendors. • Excellent written and verbal communication skills. • Ability to thrive and perform under pressure.

🏖️ Benefits

• Health insurance • 401(k) • Bonuses • Stock options