Operations Associate

🔥 0 minutes ago

🇵🇭 Philippines – Remote

⏳ Contract/Temporary

🟢 Junior

🟡 Mid-level

⚙️ Operations

🚫👨‍🎓 No degree required

👻 Ghost score 14%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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CoinGecko

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2014

₿ Crypto

💸 Finance

Crypto • Finance

CoinGecko is a leading platform providing comprehensive cryptocurrency market data. It tracks over 16,000 cryptocurrencies, offering live price updates, market capitalization, trading volume, and other critical statistics. The platform caters to both casual investors and developers by offering tools such as a cryptocurrency price tracker, API, crypto charts, and market news. CoinGecko aims to offer unbiased crypto data, allowing users to make informed decisions about their investments, and supports both current price tracking and historical data analysis. It is a valuable resource for anyone involved in the cryptocurrency space, aiming to simplify the process of accessing reliable cryptocurrency information and market data.

📋 Description

• Provide accurate, timely, and personalised customer support across channels while adhering to SLAs and SOPs • Execute daily operational workflows and identify process gaps or inefficiencies • Escalate issues proactively and communicate updates to relevant parties • Assess listing applications against defined listing criteria and company standards • Collaborate with internal teams to resolve customer matters and improve operational handovers • Track, document, and report performance metrics, operational issues, and user feedback • Maintain relationships with customers, project teams, exchanges, and partners • Provide peer support in CoinGecko communities on Telegram, Discord, and other social platforms • Stay current with crypto and Web3 industry changes, trends, tools, and methodologies • Suggest process improvements and practical workarounds

🎯 Requirements

• At least 3 years of work experience in crypto, finance, accounting, consulting, or customer support roles, preferably in crypto, fintech, or start-up environments • Foundational knowledge of Operations functions including Customer Support, Curation, Due Diligence, Trend Analysis, Relationship Management, and Presentation • Foundational knowledge of Bitcoin, Ethereum, DeFi, and NFTs • Experience using Dapps, exchanges, and other Web3-related products • Proficiency with CRM and automation tools such as Zendesk • Experience with research tools such as Blockchain Explorers, DEX data aggregators, and web analytics • General understanding of Web3 and DeFi, with active learning of crypto industry trends • General understanding of CoinGecko products and services • Ability to manage time independently and deliver high-quality work with minimal supervision after onboarding • Ability to work with data and communicate data-driven insights • Keen attention to detail and high standards for accuracy and quality • Project ownership and ability to meet deliverables and targets within agreed timelines • Ability to work independently with minimal supervision after six months • Strong problem-solving and empathy for stakeholders • Fluency in written and spoken English • Experience working in a team toward a common goal • Sound judgment and ability to handle sensitive and private data • Interest in new technologies and ways of working

🏖️ Benefits

• Equal opportunity employer • Remote work arrangement