Manager, Professional Services Delivery

🔥 16 hours ago

🇦🇺 Australia – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

👔 Manager

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Collibra

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2008

💼 Consulting

🏥 Healthcare

📦 Logistics

💰 Venture Round on 2022-01

Consulting • Healthcare • Logistics

Collibra is a leading provider of data intelligence solutions, recognized for its excellence in data governance, data cataloging, and data quality. The Collibra Data Intelligence Platform allows enterprises to manage and utilize data effectively by offering tools for data governance, data lineage, data privacy, and AI governance. With strong partnerships and a global presence, including offices in the USA and Belgium, Collibra supports various industries such as financial services, healthcare, retail, and more. Its platform is highly regarded for its robust integration capabilities, API offerings, and comprehensive approach to data risk management and compliance.

📋 Description

• Collaborate with Services Sales Executives, Account Teams, Engagement Management, Support, Product Management, and Customer Engineering to ensure customer success • Manage a group of Architects and Engagement Managers, overseeing performance, growth, and development • Assist customers and services team roles with journey design, implementation decisions, and execution • Drive regional services revenue attainment • Monitor team utilization and maximize productivity • Create and execute team skill, professional development, and onboarding plans • Collaborate with the PS Portfolio Board to define standard service offerings, accelerators, journey approaches, and methodologies • Participate in producing delivery-supporting artifacts • Support Services Sales leaders with statements of work and journey-based proposals • Ensure high-quality delivery and alignment of customer journeys with value-based outcomes • Inspect and validate delivery for quality assurance • Analyze root causes and drive issue and escalation resolution with cross-functional teams • Establish relationships with teams and cross-functional groups • Engage with new and existing services customers • Participate in services proposal development and business development discussions • Lead operational rigor for delivery and revenue management

🎯 Requirements

• Minimum of a Bachelor's Degree • 7-10 years of demonstrable services delivery industry experience • Proven history of building and leading professional services teams • Demonstrated success in building and scaling high-performing services delivery teams • Exposure to AI transformation, data governance, data management, and data quality • Extensive experience navigating complex enterprise customer engagements • Fluent in written and verbal English • Strong problem-solving abilities • Ability to thrive in fast-paced, evolving environments and drive process improvement

🏖️ Benefits

• Competitive compensation • Health coverage • Time off • Flexible benefits offerings supporting employees and loved ones through diverse circumstances and life events • Diversity, equity, and inclusion initiatives • Equal opportunity workplace • Applicant accommodations