Customer Service – Retention Specialist

Job not on LinkedIn

🔥 13 hours ago

🌐 Mexico, Colombia, +4 more countries – Remote

🇲🇽 Mexico – Remote 🇨🇴 Colombia – Remote 🇦🇷 Argentina – Remote 🇧🇷 Brazil – Remote 🇵🇪 Peru – Remote 🇨🇱 Chile – Remote

💵 $1k / month

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 20%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Community Sports Partners

WebsiteLinkedInAll Job Openings

11 - 50 employees

⚽ Sports

👥 B2C

Sports • B2C

Community Sports Partners is a Mississauga-based operator of premium turf fields, gymnasiums, and community sports programs. They offer year-round indoor and outdoor facilities for soccer, rugby, field hockey, basketball and other sports, with professional-grade turf, LED lighting, bleachers, and full amenities. The organization runs youth and adult programs and leagues (SportStars, HoopStars, Mississauga Soccer, Volleyball Mississauga), manages facility rentals and tournament/training bookings, and provides an online booking system and the RecRivals app to view real-time availability and manage reservations. Primary locations include Applewood Heights and Gordon Graydon in Mississauga, Ontario.

📋 Description

• Respond to customer enquiries by phone, email and SMS with clear, accurate information and timely follow-through • Investigate complaints, coordinate solutions with operations and keep customers informed until resolution • Follow up with customers at risk of leaving, understand concerns and explain appropriate options within company policies • Handle renewal and re-enrolment conversations and approved win-back campaigns • Maintain accurate CRM notes, follow-up commitments and cancellation or non-renewal reasons • Escalate refund, credit or policy exceptions for approval and respect customer decisions • Report recurring service issues and opportunities to improve customer satisfaction and retention • Work with Toronto/Eastern evening and weekend coverage • Meet quality, timeliness, customer satisfaction, renewal, retention and follow-through expectations

🎯 Requirements

• Customer-service experience, ideally with renewals, retention or complaint resolution • Excellent spoken and written English • Confidence handling customer conversations by phone • Empathy and sound judgment • Ability to explain options clearly under pressure • Reliable organization and attention to detail • Experience maintaining CRM or support-system records • Evidence of personal actions and results, distinguishing personal achievements from team performance • Reliable remote-working setup • Availability for the agreed customer-service schedule • Résumé submission and answers to application questions with specific examples of own work • Completion of Culture Index survey • Completion of English Criteria GAME assessment • Complete both assessments using the same name and email as the application

🏖️ Benefits

• Performance-based retention bonuses • Remote work within Latin America

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