Customer Service Representative

🔥 57 minutes ago

🇲🇽 Mexico – Remote

💵 $1k / month

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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InsideOut

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2015

🎯 Recruiter

🤝 B2B

Recruitment • B2B

InsideOut is a recruiting and placement service that sources, screens, and delivers pre-vetted virtual assistants (VAs) and specialists for small businesses and solopreneurs. They provide a done-for-you hiring process—booking a strategy call, sourcing candidates from strategic regions (Philippines, Latin America, South Africa, Egypt), delivering a curated shortlist within 5–7 business days, and supporting offer negotiations and onboarding. InsideOut emphasizes cost-effective global talent (hourly ranges listed by region), a six-month replacement guarantee, pay-only-when-you-hire pricing (no subscriptions), and ongoing post-hire support. Roles covered include general and executive assistants, sales, operations/HR, marketing and creative, and accounting/bookkeeping, targeting U. S. businesses that want to scale by outsourcing administrative and specialist tasks.

📋 Description

• Answer inbound calls from prospective customers in a professional and friendly manner • Represent the client as if working directly in their office • Use the client’s standard greeting and approved scripts • Accurately answer customer inquiries about services • Book appointments using the client’s CRM or scheduling platform • Take detailed call summary notes during each interaction • Record customer contact information, inquiry details, and relevant notes • Send complete and accurate call summaries to the client after each call • Send follow-up text messages or emails when required • Maintain high accuracy and attention to detail at all times • Support U.S.-based home services businesses including cleaning companies, electricians, plumbers, landscapers, and similar trades • Work assigned shifts based on client demand and call volume after a two-week training period

🎯 Requirements

• C1 English level is required • Must speak strictly in English during the whole shift • Internet speed of at least 40 Mbps with low latency • Computer with a minimum of 6 cores, 12 threads, and 8 GB RAM • Reliable backup power source • Previous BPO or call center experience preferred • Ability to multitask while managing calls and documentation • Strong spoken and written English communication skills • Confidence communicating directly with U.S.-based clients • Excellent attention to detail with accurate data entry • Willingness to receive feedback and make adjustments • Flexible, dependable, and able to adapt to changing schedules • Motivated, hardworking, and eager to add value • Resume and audio recording in English required • Publicly accessible 30–90 second audio or video recording introducing yourself and explaining why you are a strong fit • Screenshot of internet speed test result required • Must be located within the LATAM region

🏖️ Benefits

• Full training is provided on call scripts, customer handling, and booking procedures • 1 hour lunch • Two 15-minute breaks

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