IT Provider Manager

🔥 3 hours ago

🇨🇭 Switzerland – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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SBB CFF FFS

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1902

✈️ Travel

💼 Consulting

📦 Logistics

Travel • Consulting • Logistics

SBB CFF FFS is the Swiss Federal Railways, providing extensive passenger and freight transportation services across Switzerland. With a commitment to sustainability and innovation, SBB serves over 1. 39 million travelers daily, supported by a dedicated workforce of 35,500 employees who ensure reliable connections and enhance the mobility experience in the country. SBB is also involved in real estate and infrastructure management, contributing to the development of Swiss transport networks.

📋 Description

• Manage collaboration with external IT service providers in the areas of IT sourcing and provider management • Oversee strategic and operational provider management as the central point of contact • Further develop the provider strategy, and select and evaluate service providers • Support negotiations concerning contracts and service agreements • Monitor SLAs and KPIs and ensure compliance with agreed targets • Manage quality and performance, coordinate escalations, and conduct reviews, benchmarking, and audits • Plan budgets while taking costs, risks, and compliance into account • Optimize spending and comply with legal and regulatory requirements • Act as an intermediary between internal stakeholders and external providers • Enable the integration of new providers and technologies

🎯 Requirements

• Excellent communication skills • Several years of experience in IT provider management • Proven expertise in SLAs, KPIs, sourcing, and contract management • University degree in computer science, business informatics, business administration, or equivalent qualifications • Certifications such as ITIL or SAFe are an advantage • SAP knowledge is desirable • Very good German skills, at least C1 level • Good English skills, at least B2 level

🏖️ Benefits

• Work anywhere, providing a high degree of flexibility • Benefits such as a free GA travel pass • Discounted travel abroad, including for family members • Professional and personal development opportunities