Senior Account Manager

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Concentrix

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Enterprise • Artificial Intelligence • B2B

Concentrix is a global provider of fully integrated technology and business transformation services. The company specializes in creating innovative solutions through strategy and design, data and analytics, enterprise technology, digital operations, and more. It focuses on delivering operational excellence and advanced automation, acting as a seamless extension of its clients' businesses. Concentrix equips enterprises with capabilities in AI, APIs, advanced analytics, and offers services across various industries like automotive, banking, healthcare, and retail. With a commitment to sustainability, Concentrix aims to be a force for good while enhancing its clients' customer experiences and operational efficiencies.

10,000+ employees

Founded 1983

🏢 Enterprise

🤖 Artificial Intelligence

🤝 B2B

💰 Venture Round on 1995-01

📋 Description

• Client relationship management: Serve as the primary point of contact for major clients, ensuring their needs are met. • Strategic planning and execution: Translate client goals into actionable business strategies. • Revenue growth and profitability: Identify upselling and cross-selling opportunities to expand accounts. • Cross-functional collaboration: Work with sales, marketing, product, and support teams to deliver solutions. • Mentorship and leadership: Guide junior account managers and lead client-facing initiatives. • Responsible for new business sales within assigned markets and existing Fortune 500 clients. • Champion the effort to grow and maintain the corporation's primary and long-term revenue base. • Develop a thorough understanding of prospect or client short-term and long-term strategic requirements through discussions with existing and prospective client executive management. • Partner with Sales Leadership to establish optimal sales strategy for particular pursuits, based on client interactions. • Collaborate with Sales Support; Account Directors; Operations and other departments to ensure the client's expectations are being met or exceeded. • Provide customer and market intelligence back to Sales, Account Directors, Operations, and Finance regarding Concentrix strengths, weaknesses, opportunities and threats based on sales pursuit interactions. • Maintain and update Salesforce database with sales pursuit information

🎯 Requirements

• Bachelor's Degree in related field from a four-year college or university • five years or more years of related experience strongly preferred • Corporate Sales Experience preferred • Strong communication • Problem-solving • Business acumen • Negotiation skills • Organizational skills • External Thought Leader with proven ability to significantly influence • Advanced Microsoft Office skills

🏖️ Benefits

• medical, dental, and vision insurance • comprehensive employee assistance program • 401(k) retirement plan/ RRSP • paid time off and holidays • paid learning days • Company networking opportunities with organized groups in topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic (Neurodiversity), Women in Tech, OneEarth Champions, and more • Health and wellness programs with trained partners to help promote a healthy you • Mentorship programs that support your rewarding career journey • Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support • Celebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, My One Earth Promise, and more