Medical Services Specialist, Czech, English

Job not on LinkedIn

🔥 0 minutes ago

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Conduent

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2017

🤝 B2B

☁️ SaaS

🏢 Enterprise

🔥 Funding within the last year

💰 $93M Post-IPO Debt - Conduent on 2025-08

B2B • SaaS • Enterprise

Conduent is...

📋 Description

• Serve as the primary resource for customers contacting the Information Center regarding products and services • Communicate product and disease state information via telephone, e-mail, and written communication • Handle product information, pricing, patient education materials, product quality complaints, adverse experiences, and related inquiries • Manage all customer inquiries to successful resolution • Provide product and disease state information, including on- and off-label information within Standard Response guidelines • Deliver customer service and resolve inquiries at the point of contact • Communicate product information and specific offers to physicians, healthcare staff, and consumers via outbound tele-service • Evaluate and escalate calls as appropriate • Respond to non-phone inquiries such as e-mail and fax • Comply with industry regulations, including adverse event and product quality processes • Manage assigned project work in a timely manner • Maintain current product, medical, disease, and industry knowledge • Obtain customer information and record interactions in appropriate systems • Communicate customer calls, issues, trends, programs, and solutions • Collaborate with team members across products, medical issues, and business issues and share best practices

🎯 Requirements

• Proficiency in Czech and English at C1/C2 level is required • Previous experience in a call center environment preferred • Experience providing medical information and customer service to healthcare professionals over the phone strongly preferred • Demonstrated competency using information technology, PCs, and databases • Excellent verbal, telephone communication, and written skills • Ability to multitask • Good problem-solving and decision-making skills • Good time management, interpersonal, and organizational skills

🏖️ Benefits

• 23 days paid holiday per annum • Replacement contract • EUR 1,50 a day WFH allowance • 100% WFH/ Remote • Medical Insurance scheme • The technical hardware equipment is provided by us • Referral program that will allow you to earn extra bonusses • Access to a global learning platform for personal and professional development