Retirement Benefits Call Center Representative

🔥 1 hour ago

⚔️ Virginia – Remote

⚔️ Virginia – Remote

💵 $17 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Call Center Representative

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Conduent

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2017

🤝 B2B

☁️ SaaS

🏢 Enterprise

🔥 Funding within the last year

💰 $93M Post-IPO Debt - Conduent on 2025-08

B2B • SaaS • Enterprise

Conduent is...

📋 Description

• Support participants by answering inbound calls related to pension and retirement benefits • Assist callers with questions regarding defined benefit pension plans, payments, account information, required documentation, and next steps • Meet productivity, quality, and attendance expectations • Collaborate with team members and leadership to ensure timely issue resolution

🎯 Requirements

• Previous customer service and call center experience • Pension or retirement benefits experience preferred • Strong communication and active listening skills • Ability to navigate multiple computer systems and tools efficiently • Strong attention to detail and ability to work in a fast-paced environment • Ability to explain pension and retirement benefit information clearly and professionally • Problem-solving skills with the ability to handle sensitive or complex inquiries • Ability to multitask while maintaining accuracy and quality • High school diploma or GED preferred • Ability to pass required background screening and drug test

🏖️ Benefits

• WEEKENDS OFF • Paid training • Health benefits for you and your family, including medical, dental, and vision, starting on day 1 • Paid Time Off (PTO) • Opportunities for growth and advancement • Team-oriented work environment