Customer Experience Associate II

🔥 3 minutes ago

🐎 Kentucky – Remote

🐎 Kentucky – Remote

💵 $16 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Conduent

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2017

🤝 B2B

🛍️ eCommerce

🏛️ Government

💰 Venture Round on 2009-01

B2B • eCommerce • Government

Conduent is a leading provider of technology-led solutions aimed at enhancing customer experiences and improving operational efficiency for businesses and government agencies. The company offers a wide range of services, including customer experience management, finance and accounting solutions, human capital management, integrated digital solutions, and specialized services for healthcare and public sector clients. By leveraging automation and analytics, Conduent helps organizations streamline processes and drive business success.

📋 Description

• Answer multiple call types focused on assisting KY residents with a variety of health benefits (such as SNAP, Medicaid and TNAF). • Handle calls related to password resets, application status, intake/updates, and help with navigating online application tools. • Deal with multiple systems to input and interpret data back to the caller. • Maintain professionalism during difficult calls regarding SNAP and other benefits. • Provide assistance with back-to-back calls without follow up time during shifts. • Capture data into a client system and memorize scripts verbatim as per client policy. • Adhere to the break and lunch schedule set by the global Workforce team.

🎯 Requirements

• Required 1 year minimum experience in High Volume Call Centers • Required 1 year minimum Customer Service Experience • High School diploma or GED • Background and drug screening required. • Ability to adhere to a break and lunch schedule • Excellent typing and grammar skills • Ability to navigate a computer • Excellent customer service skills. • Excellent phone etiquette skills • Reliable internet access • Quiet work environment, free of distractions • Must reside in the State of Kentucky for this position

🏖️ Benefits

• Paid Training with Equipment provided. • Full Benefit Options • Paid holidays • Paid time off (PTO) or vacation and/or sick time