Retirement Benefits Representative

🕒 June 15

🏖️ New Jersey – Remote

🏖️ New Jersey – Remote

💵 $17 / hour

⏰ Full Time

🟠 Senior

🔴 Lead

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Conduent

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2017

🤝 B2B

🛍️ eCommerce

🏛️ Government

💰 Venture Round on 2009-01

B2B • eCommerce • Government

Conduent is a leading provider of technology-led solutions aimed at enhancing customer experiences and improving operational efficiency for businesses and government agencies. The company offers a wide range of services, including customer experience management, finance and accounting solutions, human capital management, integrated digital solutions, and specialized services for healthcare and public sector clients. By leveraging automation and analytics, Conduent helps organizations streamline processes and drive business success.

📋 Description

• You will be the initial point of contact for inquiries from potential and existing members with regards to their health, retirement and other financial benefits. • Will support retirees and current employees with pension plan and 401k inquiries from start to finish. • This role combines phone-based administrative support and customer service, assisting members by navigating multiple systems to provide accurate benefits information. • You may periodically provide support through outbound calls as well. • Accurately document enrollment requests, status changes, complaints, and grievances. • Enter application and enrollment information into a web-based computer system for customers as needed. • Maintain technical and program policy proficiency within the client rules/guidelines and other related program policies. • Provide clear, complete, accurate, and objective information based on a full understanding of program requirements.

🎯 Requirements

• High School Diploma/GED • Must be 18 years of age. • Ability to successfully pass a criminal background check. • Previous customer service and/or call center experienced. • Proficiency with MS Office and keyboarding • Must pass an internet speed test (download equal to or greater than 25, upload equal to or greater than 5, Ping ms equal to or less than 175) • Must have the ability to connect with an ethernet cable to a modem/router • Ability to establish and maintain effective working relationships with applicants, beneficiaries, and co-workers. • Ability to solve problems through analysis and ongoing feedback. • Achieving results through knowledge, empathy, and commitment. • Ability to work with people of diverse backgrounds. • Experience working with healthcare and employer benefits is highly preferred.

🏖️ Benefits

• Paid Training and equipment provided. • Full-time schedule (40 hrs. a week) • Career Growth Opportunities • Benefits available to you DAY 1