Customer Success Manager – LATAM

🔥 0 minutes ago

🇧🇷 Brazil – Remote

⏰ Full Time

🟢 Junior

🏆 Customer Success

🚫👨‍🎓 No degree required

👻 Ghost score 15%

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Conduit

WebsiteLinkedInAll Job Openings

51 - 200 employees

💳 Fintech

🔌 API

🤝 B2B

Fintech • API • B2B

Conduit is a financial technology company that provides an API-first platform for global USD accounts, wallets, and cross-border money movement. It enables businesses to open named USD accounts and virtual IBANs, hold fiat and stablecoins on-chain, and send/receive payments across multiple rails (FedNow, Fedwire, SWIFT, SEPA, PIX, SPEI, instant rails and stablecoin rails) through a single integration. Conduit offers both a Global USD API for fintechs and platforms and a no-code treasury dashboard for finance/treasury teams, and it handles compliance (KYB/AML, transaction monitoring) while routing to multiple banking partners. The company is registered as an MSB in Canada and the U. S. and partners with licensed banks to deliver banking services; it is explicitly a fintech, not a bank.

📋 Description

• Serve as the primary point of contact for production support, onboarding, and activations for API and dashboard clients • Own the client onboarding journey from kickoff and technical integration through compliance review and first live transactions • Troubleshoot integration and payment issues, identify root causes, and partner with Engineering and Product to prevent recurrence • Collaborate across Engineering, Product, Compliance, Operations, and Sales to deliver a strong customer experience • Drive engagement with existing clients to identify opportunities to add value, expand usage, and grow revenue • Use CRM, contact center software, and marketing tools to optimize client management and communication • Replace repetitive work with automations, playbooks, and documentation • Track client health and usage and share product feedback and trends to help shape the roadmap

🎯 Requirements

• 1 to 3 years of experience managing fintech or API clients in a customer success, implementation, or technical account management role • Proven record of turning customer success into revenue outcomes, such as expansion, retention, or increased transaction volume • Ownership mindset and ability to take initiatives from 0 to 1 • Sound judgment on when to escalate and willingness to do so • Comfort with technical concepts, including reading API documentation, understanding webhooks, and using tools like Postman to reproduce issues • Clear, confident communication with technical and business stakeholders • Hands-on experience with CRM and support tools such as HubSpot, Pylon, or similar • Familiarity with cross-border payments, stablecoins, or KYB/KYC processes • Professional proficiency in Spanish or Portuguese

🏖️ Benefits

• Remote work arrangement • Opportunity to help define and build the Customer Success function from the ground up • Ownership over work and company-wide impact • Opportunity to automate systems and improve processes • Opportunity to influence Conduit's product roadmap • Work with a global fintech infrastructure team backed by Dragonfly, Circle, and Coinbase