Account Manager, Customer Success

🔥 13 hours ago

🇲🇽 Mexico – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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LeadVenture™

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💼 Consulting

📣 Marketing

📦 Logistics

Consulting • Marketing • Logistics

LeadVenture™ is a company that provides a range of technology platforms and digital tools designed to enhance the success of dealerships. Their services cater to over 40,000 dealers in industries such as powersports, marine, RV, trailer, outdoor power equipment, agriculture, heavy equipment, heavy truck, tire, service, and non-franchise auto dealerships. LeadVenture offers solutions including customizable websites, inventory and lead management, and automated email marketing to drive sales. Additionally, they connect OEMs with dealers to enhance brand presence and facilitate seamless transactions. Their mission focuses on fueling dealer growth through advanced digital tools and integrations.

📋 Description

• Develop professional relationships with clients while guiding them through improving dealership online presence • Maintain customer relationships, build value, retain customers, and sell additional marketing and add-on website services • Communicate service implementation and value to dealers • Understand all facets of Dealer Spike’s website and marketing products and services • Perform monthly reporting calls with clients • Manage assigned accounts with focus on revenue growth and retention • Provide exceptional customer service • Promote and sell additional marketing and add-on website services • Provide product training and consult on best practices • Assess and monitor website and marketing services for quality, success, traffic, and leads • Provide proactive solutions to increase website traffic and qualified leads • Work with the Site Production Team to facilitate client onboarding and website go-live • Handle incoming customer comments and provide solutions and alternatives • Follow up to ensure issue resolution • Keep records of customer interactions, process customer accounts, and file documents • Identify retention risk and proactively eliminate that risk • Participate in educational opportunities to update job knowledge

🎯 Requirements

• 2+ years of Customer Service experience • 1+ year of Digital Marketing experience preferred • Experience working with a CRM preferred • Excellent time management and organizational skills • Strong communication and interpersonal skills • Adaptable, energetic, team-player attitude • Ability to type 45 wpm • Ability to multitask efficiently • Proficient in Microsoft Word, Excel, and Outlook • Working knowledge of Google Apps • Strong technical aptitude and ability to learn quickly • Ability to work effectively in a mixed mode (onsite, remote or hybrid) environment • Consistent use of video conferencing and collaboration tools • Proactive communication practices and professional on-camera presence

🏖️ Benefits

• Equal employment opportunities and nondiscrimination protections • Educational opportunities for updating job knowledge