Technical Success Manager, Bilingual Spanish/English

🔥 0 minutes ago

🌐 Mexico, United States, +1 more countries – Remote

🇲🇽 Mexico – Remote 🇺🇸 United States – Remote 🇨🇱 Chile – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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OutSystems

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2001

💼 Consulting

🏥 Healthcare

📣 Marketing

Consulting • Healthcare • Marketing

OutSystems is a software company that provides a low-code application development platform. It allows organizations to develop, deploy, and manage enterprise-grade applications with minimal coding effort. By simplifying the process of application development, OutSystems helps businesses accelerate their digital transformation and improve productivity.

📋 Description

• Design technical adoption plans to ensure sustained growth in technology proficiency • Work closely with key Field stakeholders, including Sales, Customer Success, and Solution Architects • Understand customer ecosystems and IT landscapes • Perform technical reviews and share knowledge to identify and prevent potential issues • Understand customers' technical infrastructures, hardware, and offerings • Provide excellent customer support regarding OutSystems use • Catalog, categorize, and share common customer issues with other OutSystems teams • Serve as a customer advocate within OutSystems • Deliver key OutSystems product roadmap updates and assist customers with upgrades • Visit customers regularly as needed to provide an exceptional customer service experience • Build trust-based customer relationships by understanding IT infrastructure, internal processes, and business needs • Guide customer development teams on OutSystems development best practices • Oversee solution architecture design and overall technical quality • Interface with Technical Support, R&D, Sales, and Professional Services teams

🎯 Requirements

• 5 years of Mobile and/or Web application development, administration, or architecture experience • Proficient in Spanish language; English/Spanish speaking • Knowledge of web and mobile development: HTML, CSS, Javascript, Relational Databases, C#, Java, ALM and APM practices and tools • OutSystems development and administration experience is strongly preferred • Experience working in a professional services, support, engineering, sales engineering, development, or quality assurance (QA) organization • Ability to manage and grow existing enterprise customer relationships by delivering relationship-based support • Practical knowledge of modern IT infrastructure and networking, e.g. VPN, firewalls, cloud providers, container technologies, PaaS/IaaS vendors, etc. • Outstanding written and verbal communication skills in English • Ability to explain complex information to customers clearly and concisely

🏖️ Benefits

• Professional Development Fund • Internal Mobility Program • Structured professional development programs • Real growth opportunities and vertical or lateral career progression • Mentorship from accessible industry experts and thought leaders • Inclusive and diverse culture • Equal opportunity employer